Rita Krouch Email & Phone Number

Novato, California, United States

Manage over 100+ business accounts across the country. Responsibilities include cold calling, researching leads, opening new accounts, upselling additional products, and providing complete service to existing accounts. Strong collaborator who works well under pressure and is confident in assisting clients quickly and effectively.

Novato, California, United States

Assisting businesses in determining the best solution for their healthcare, meal kit, grocery, and other cold shipping requirements. Provide current and prospective customers with the information they need about products, orders, and any other questions they may have, all while building long-term profitable relationships based on trust and mutual satisfaction. Manage the entire sales cycle, from prospecting to closing a deal and providing after-sales support to increase customer retention.

Benicia, California, United States

Schedule appointments

Penngrove, California, United States

• Employed sound judgment and customer service knowledge to resolve escalated and difficult patient concerns and complaints• Determined the appropriate courses of action to ensure the result is a win-win, while keeping complete and accurate records of all interactions• Showed patients empathy and understanding while handling concerns Keep records of member interactions, recording details of inquiries, complaints, and comments, as well as actions taken in membership database• Provided members with connections to additional services, such as outpatient and inpatient programs, mental health hotlines, and additional resources in their surrounding area• Keep records of member interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in membership database• Maintained privacy in accordance with HIPAA when dealing with personal health information

Penngrove, California, United States

• Record patient information and determine their need for talk therapy or medication management• Schedule appointments with providers based on availability, provider specialties, and patient preferences• Managed high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies• Verify medical insurance benefits for inquiring members• Effectively utilize conflict resolution and de-escalation techniques to resolve member issues and support distressed members

591 Montague Avenue, San Leandro, Ca 95477

• Process accounts receivable • Create and process reimbursement and refund agreements• Manage route schedules to maximize time and fuel efficiency• Identify, research, and resolve customer issues using the computer system• Maintain records related to accounts, appointments and inbound and outbound calls• Quickly and effectively solved customer challenges to include following up to ensure remediation• Assist the President and CEOs of the company with creating and updating new protocols for the office• Relay work orders, messages, or information to or from drivers by using telephones or office chat system• Utilize Salesforce software for data entry of customer service information and review accounts for accuracy and quality control• Update the scheduling department regarding new products, services and protocols from meetings with new vendors, businesses and information from upper management and company owners

San Leandro, Ca

• Process accounts receivable• Politely assisted customers via telephone and email• Provided customers with product and service information• Utilized Salesforce software for data entry of customer service information• Relay work orders, messages, or information to or from drivers by using telephones or office chat system• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems• Completed 100+ inbound and outbound calls per day to confirm appointment dates, time frames, addresses, and phone numbers

Hayward, California, United States

• Resolve issues with insurance companies, MDO's and clients while maintaining accurate and complete records• Work in a fast-paced, detailed, adapting environment, fixing issues, getting results by being the liaison between the patients, caregivers and administrative employees• Handled inbound/outbound calls from physicians, physician office staff, hospitals, patients & other health care providers• Verifying insurance and completing preauthorization for all services related to clients

39111 Paseo Padre Parkway, Suite 101, Fremont, Ca 94538

• Maintained and set up conference room for meetings or interviews • Dispersed incoming mail to correct recipients throughout the office• Maintained the front desk and reception area in a neat and organized fashion• Organized files, developed spreadsheets, faxed reports and scanned documents• Distributed prospective buyers to agents to move forward with purchases and showings • Work directly with the owner/ broker of the company to complete tasks and assignments• Distribute checks, make bank deposits and distribute reports to clients and property owners• Received and screened a high volume of internal and external communications, including email and mail• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

39111 Paseo Padre Parkway, Suite 107, Fremont, Ca 94538

• Monitored and documented all income, including delinquencies.• Worked with the owners to identify, develop and achieve community goals and objectives• Managed all day-to-day activities involving tenants, subcontractors and property management• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends• Reviewed and completed applications to assesses household information against file history and program regulations