Rita Leger Email & Phone Number

Saint John

Technical ownership of multiple services for both lifecycle and product improvements. Working with both Marketing and Operation counterparts to develop business cases and securing corporate buy-in for service development/improvement projects. Elicit project requirements from all impacted stakeholders, build project conceptual solutions, lead project teams (both internal and vendors), and create project structures to deliver product enhancements. Services owned; POP Email, Hosted Exchange, Audio Conferencing, Video Conferencing, Managed Security Services, Unified Communications End Device Lifecycle, IPTV Channel Implementations.

Design, testing and implementation of IPTV customer premises set top box environment, digital rights management system and DHCP server transition from a flat to routed network. General troubleshooting of IPTV backend operational issues.

Creating publish quality technical manuals on an assortment of telephony equipment. This included document architecture, determining relevant content, working with subject matter experts and product owners to ensure the relevant information was presented in an organized useable format.