Rita Lemmons Email & Phone Number

Nashville, Tn, Us

Remote

- Keeping up to date with patient availability and schedule management within a custom Electronic Medical Records and Scheduling software- Researching and preparing high quality referrals within a multitude of insurance networks in multiple states.- Preparing and submitting prior-authorizations for medications and imaging procedures where required by insurance companies- Retrieving past medical records from laboratories, hospitals and physician offices for continuity of care- Entering medical data into medical charts- Remote customer service through chat and telephone platforms.

Nashville, Tn

- Analyzing hotel turnaway reasoning for Miami property- Presenting to mid-level and senior level management regarding hotel turnaway reasoning- Training assistance to new travel planners- Creating a sales revenue of $2 million + per year for a high-end hotel chain- Providing high quality remote and in office customer service via phone, email, chat andsocial media

Chelmsford, Ma

• Reporting and analysis of current workload and its effect on contractual agreements in a contact center environment• Delegation of service requests in incoming emails based on customer service representatives’ real-time workload• Communicate real-time with all managers and team leads regarding any issues on the floor that may impact contractual agreements such as large events that will drive volume• Provide management support to over 300 employees spanning across multiple site locations• Point of contact for emergency evacuations to confirm headcount and ensure safety of all employees.

• Reporting and analysis of current workload and its effect on contractual agreements in a contact center environment• Delegation of service requests based on customer service representatives’ real-time workload• Communicate real-time with all managers and team leads regarding any issues on the floor that may impact contractual agreements such as large events that will drive volume• Provide management support to over 300 employees spanning across multiple site locations• Point of contact for emergency evacuations to confirm headcount and ensure safety of all employees.

• Assisting in revenue gain by processing high-value clientele requests both real time and future dated• Organizing events both large scale events of more than 100 people and small scale events• Arranging travel reservations and general vacation planning world-wide• Providing high quality customer service while researching general concierge and personal assistance projects

• Assisting in revenue gain by processing high-value clientele requests both real time and future dated• Providing high quality customer service while researching simple concierge and personal assistance projects

Associate'S Degree, Video And Radio Production

Activities and Societies: Led a group in recording a track for a small independent band.

Courses Taken, Music Business