Rita Lin Email & Phone Number

New Taipei City, Taiwan

．Lead cross-functional teams to fulfill customers’ requirements, improving quality and satisfaction generation by generation. Ex: Hardware Teardown Review, Design Quality Review, FAI, and Field Return Analysis…．Develop project plans by combining main project schedules, Customers’ FAI date and Launched schedule then set key milestones and target. ．Problem solving and Quality process improvement in factory SOP and FATP for customer reported issues. Then do cross-project sync up with different Contract Manufactures. ．Drive Supplier to do Mechanical issues analysis then evaluate/balance the cost-quality for Limited Samples.．Lead Simulation FAI on each project, in DVT and PVT for preventing quality issues and spec difference between Google and customers. Successfully helped CMs blocking cosmetic and function issues in the factories without release in the field. Help to prevent customers’ IQC rejections.  Achievements:1. Reduced Return Rate 48%; Improved 60% customer satisfied score2. Reduced FAI rebuild from 3 times to 1st time passed3. Helped 8 new products got FAI approval without failed.

Taipei City, Taiwan

- Led Design, Factory and Service teams to review issues of previous generations, then prepared the proper report and demo tooling for Design review of Tier1 Telecom company in US. - Analyzed Field Return Rates then communicated with design and factory teams once Return Rates were abnormal in the field.- Led design team to do issues analysis for customers. Then worked closely to balance cost and solution analysis including materials, risk assessment, containment plan and lesson learnt for the solution selection.- Drove factory and suppliers’ implementation schedule and monitor solution effectiveness.- Led cross teams for urgent problem solving included drop call, lot rejection, safety issues for US, Canada and LATAM.- Factory Audit with 1st-Tier Telecom Customers and provide improvement plan after audit.

Taipei City, Taiwan

- Led cross functional engineering teams to get products defined, designed, dry run and validated.- Well-defined hardware development milestones and drove/managed design team to secure milestones.- Evaluated PCBA, mechanical design, components, solutions and factory capacity to dry run from prototype to mass production.- Drove suppliers to fulfill build plans. For critical parts, negotiated with suppliers, evaluated materials supply status then modified build plans and cost.- Drove cost review with design team, factory and vendors.- Kept to lead the sustaining engineering team to quick response customer issues then evaluated effective containment actions.- Negotiated with function and factory managers to implement solutions in the sustaining stage for keeping quality improved.- Led cross teams for urgent problem-solving included drop calls due to MR, lot rejection, safety issues for USA, Canada, LATAM.

Master'S Degree, Industrial Engineering And Management

Bachelor'S Degree, Business Mathematics