Rita Logan Email & Phone Number

Sr. Manager, Accounts Receivable

MANAGER 2001 to 2015SPRINT COMMUNICATIONS – Comprised of the global markets division, wireless telecommunications, and other businesses consisting primarily of wholesale distribution of telecommunications products. • Manage the collection operation for wireless retail and wholesale accounts including MVNO, Boost and Virgin Mobile as well as local and long distance accounts receivable and credit review for enterprise customers with annual revenue in excess of $1 billion.o Decreased receivables aging over 60 days from $53 million to below $9 million over a 4 year period.o Reduced billing disputes from an average of $60 million in 2003 to $1million in 2015. • Direct recruiting, training, and staffing. Reduced headcount by 30% through the reorganization and consolidation of 3 calls centers into one. • Drive excellence in performance through cross functional training and development, consistent communication of team challenges and achievement, and continued improvement of team skill sets through ongoing training, development, and promotion.• Work directly with legal, bankruptcy, domestic and international sales, customer care, contract management, accounting and finance to develop strategies to mitigate losses and ensure compliance with all contractual requirements.• Developed and coached direct reports towards ongoing individual performance in multi-channel member service environment, which includes daily performance monitoring, ensuring quality and accuracy in all transactions. • Utilize recognition and incentive programs to improve morale, performance and retention.

MANAGER 1994 to 2001EXCEL COMMUNICATIONS – One of the largest providers of telecommunications services utilizing direct selling as its primary distribution channel. Excel offers subscribers telecommunications and e-commerce services through a nationwide telecommunications network with operations in the U.S and Canada. • Managed consumer and business collection, write-off, and recovery of direct billed revenue in excess of $200 million.• Directed recruiting, hiring, and training for a team of 90 collection representatives, supervisors, and supporting staff. • Increased performance and employee satisfaction through the development of team incentive and quality assurance programs.• Managed the RFP process to contract collection agencies for bad debt collection. Increased cash collection as a percent to write-off by promoting competition between agencies. • Staffed inter-departmental teams to perform root cause analysis and develop corporate processes to resolve long- standing customer disputes.• Managed the annual budgeting process including setting performance and direct expenses. • Successfully promoted from Commercial Collection Supervisor to Manager