Rita Manning Email & Phone Number

Ensuring the smooth and efficient functioning of daily operations

-Walk floor assisting all new hires and tenured employees with calls and any questions they have about product knowledge, how to operate systems, and schedule appointments.-Carry company cell phone and handle most escalations from both associates and external customers.-Direct point of contact from RMT (Resource Management Team) as a liaison to let associates know if time off/extra hours are approved and keeping track of employees time management.

-Inbound calls to sell and set appointments for those who need home improvements.-Making it my goal to consistently surpass company expectations, consistently ranking in the top 26 out of 300 employees.-Was awarded Inbound Appointment Specialist of the year in 2008 and consistently awarded for exceeding company goals for call to sales conversion rates.

-Leading a team on 5 to success with the assistance of my immediate manager by maintaining appointments set in the field and maintaining customer relationships.-By focusing on maintaining an efficient market my team was awarded King of The Hill for top sales, conversion rates, and call quality.-Responsible for the predicting the annual average for district appointments-Reviewed performance daily with he Direct Manager of Sales to keep proper communication levels and development of… Show more -Leading a team on 5 to success with the assistance of my immediate manager by maintaining appointments set in the field and maintaining customer relationships.-By focusing on maintaining an efficient market my team was awarded King of The Hill for top sales, conversion rates, and call quality.-Responsible for the predicting the annual average for district appointments-Reviewed performance daily with he Direct Manager of Sales to keep proper communication levels and development of my Appointment Specialists and their Sales team. Show less

-Assisted with the development of employees by coaching to improve quality and performance.-Daily tasks included shadowing with fellow appointment specialist on live calls, and providing support and motivation-Provided positive feedback in a one on one setting on how to improve Q.A.

-Reached out to potential customers who have shown previous interest in Home Improvement Products.-Closed call by scheduling time and date for our sales team to meet with client to show and sell Home Improvement products.