Led client operations and supervised team of project managers supporting prominent new and developing accounts.• Provided strategic leadership and day-to-day management of team serving company’s two largest revenue-producing clients• Oversaw integration with other vendors to ensure seamless order processing, data feeds, and customer service• Key participant in introduction of departmental self-survey on professional and personal development, opening pivotal discussions between managers and team members

Led company’s largest project management team, as well as supplemental specialist positions, in supporting priority clients• Oversaw implementation of multi-dimensional marketing programs, including websites, printed components, call center, Interactive Voice Response (IVR), patient savings vehicles, and direct-to-practitioner sampling• Managed day-to-day operations of second-largest corporate account• Led deployment of patient savings card campaigns, including savings card and brochure printing and registration verticals via website, IVR, and live operator call center for new product launches

Exercised full operational control over company’s largest revenue-producing U.S. offices. Supervised two managers and their supporting teams. Orchestrated and supervised implementation of departmental strategies to achieve production targets.• Led two regional offices, representing approximately $125 million in annual sales and over 20,000 unique program targets• Restructured team responsibilities, resulting in streamlined process and improved employee satisfaction• Augmented both revenue and client relationships by prioritizing programs, facilitating reductions in production timelines, and negotiating with internal departments to achieve optimal solutions• Salvaged and ultimately strengthened corporate relationship with major client, resulting in increased sales and deeper customer satisfaction

Managed day-to-day operations of Manufacturer Client Service team. Identified strategic opportunities and devised tactics to achieve departmental goals. Led and mentored team members through effective feedback and coaching.• Rebuilt Client Service team and improved relations with Sales team, significantly enhancing service levels• Simultaneously improved program quality while experiencing a 20-percent increase in program volume.• Improved forecasting methods, substantially improving accuracy of reported revenue expectations

Coordinated efforts between client service coordinators, Sales team, and customers. Assisted management in developing and enacting departmental strategies and goals. Recruited and trained new employees while continuing professional education of existing staff. • Proposed new targeting functionality to accomplish client objectives by mapping out resource requirements and enhancement cost-savings• Increased program accuracy, identified business challenges, and proposed improvements for Premium Brands division• Revised mystery shopping procedures, resulting in notable cost savings

Coordinated overall program management efforts while evaluating program quality and serving as subject matter expert for Sales and Client Service teams.• Consistently exceeded quality goals• Increased on-time delivery rates by introducing new process for tracking and advising Sales team• Spearheaded training of Client Service team in start-up Premium Brands division

Executed and managed client programs to budgets and objectives. Consulted with Sales on targeting solutions.• Selected by management and Sales team leadership to handle initial transition of high-profile client• Produced new management reference tools through research and analysis of client and industry trends and benchmarks• Voted, by a combination of peers and management, to President’s Club, an honor recognizing top-performing and highly valuable individuals within the company