* Ensure all street works charges are recorded, processed and recharged promptly. - Provide expert guidance on street works matters within the team the wider business and externally as required particularly relating to the Safety Code and Specification of the Reinstatement of Openings in Highways (England & Wales) * Liaising with the Street Works Policy Manager in order to continually improve working methods and processes, including system or legislative changes. * Provide timely and accurate reporting around the street works performance of the operational business and contractors. * Represent the Street Works Team at internal meetings, either virtually or in person, across the business * Represent the business at external meetings and events with Highway Authorities and other stakeholders, either virtually or in person. * Working with the Street Works Policy Manager, prepare and deliver training and briefings to the Street Works team and the operational business, either virtually or in person. * Assist, where needed, in more complex work activities and play an active part in ensuring queries are resolved quickly and professionally.

Recently worked for an Aero Space company specialising in manufacturing composite components for aircrafts. My role is based on up dating my customers advising them updates on their ordered parts if targets are going to be achievable in meeting their expectation dock dates required. If not then the expectation date and reasons why we are not able to achieve it. Working on order alignment with customer in order to achieve targets. Loading Forecast, and sending customers their stock budget of what we have available in stock for their parts on monthly basis. Creating weekly Team Meets with customers to address any issues or concerns they may have. Liaising with our internal Teams such as Engineering to ensure all drawings are met with the correct revisions. Our Quality Team has the correct spec to work with and if First Article Inspection Report (FAIR) is carried out if required. This is to check first production batch as no issues and is it’s precision and accuracy and dimensions or any other aspect of the design does not fail to meet the airline’s specification. Then working closely n liaising with our Planning Team to ensure all parts are in working progress ensuring targets will be achievable or advising if not then when achievable date can be met so to liaise back to customer. Ensuring deliveries are met in time especially those that have to go through export licenses so working with our Trading Compliance Team to ensure all is met prior for customer ship date. Sending customers AWB to ensure the customer are able to track their parts.

My role requires to maintain a Strong commercial awareness and negotiation skillsGood interpersonal skills and the ability to work independently and take initiativeExcellent attention to detailExcellent Customer Service and Sales SkillsAbility to manage multiple prioritiesComfortable working on different software systemsExcellent time management and organisational skills in order to carry out the following tasks:* Delivering an industry leading customer experience* To manage incoming customer telephone and email enquiries* Identifying the correct solution to the customers requirement with support from the technical department* Creating, delivering and following up on customer quotations completing all required documentation* To negotiate the commercial elements of the proposed solution with the customer by phone with a view to successfully securing the order* To convert incoming Purchase Orders ensuring the equipment required is available, sending order confirmation to the customer.* To bring the customer to a positive decision securing the order and processing all the required documentation for equipment and operators where required* Creating customer contracts and coordinating delivery of the correct solution at the agreed time and date* Maximizing fleet efficiency by utilising assets in other locations and arranging inter depot transfers* Working closely with field sales to highlight and follow up on strong potential opportunities* Managing a number of individually allocated key customers

My role is to provide information regarding products and services of two brands, Wrap London and Poetry Fashion. Based in a fast-paced environment which requires a timely and accurate turnaround to customer queries as well as processing of orders, exchanges and returns. Focusing on giving customers a ultimate shopping experience with a wow factor by managing relationships with customers via telephone, email, online review sites and social media using Zendesk system.I was nominated Winner of the Month in Aug 2020 for politeness, patients with very good overall performance, full of energy and goes above and beyond my way to satisfy customers.

Responding to accountancy based clients enquires via phone, online chat or email to provide advice, information or answer queries about the full range of products available. These include printed / pdf factsheets, client letters, software, newsletters and tax cards, websites, social media and appsPro-actively contacting clients regarding changes to services, chasing renewals and orders and updating on info on Salesforce. Being involved in the complete buying process from initial advice, chasing and taking orders to proof reading products.

Role is to provide Project Administration/Control across an existing IMAC service across the BTGS account, manage each service request through to completion to ensure contractual SLA is met and to the desired level of quality.Having worked on several accounts within the Infrastructure Support Services to a vast number of multi-million pounds internal and external client based projects. Clients include Office National Statistics, Home Post Office Broadband, Financial Conduct Authority, Boots, Mitsui, British Petroleum, Rail, Ministry of Justice, Mitchells and Butler & Balfour Beatty. Duties involves co-ordinating by requesting quotes and placement of orders. Raising purchase orders/Invoices for the account including those for third parties, internal customers and the customer. Understanding the Customer requirements, chasing PO’s/Orders through and maintaining appropriate Logs or Document control for each account in order of any queries raised by Project Managers/TPG which can be dealt with promptly, and within acceptable timescales in a methodical and proactive approach. Other duties involves in compiling information and data of software and licenses, helping the accounts to forward plans and forecast licenses as and when required. Creating on a monthly basis Service Report by collating support information, charts & data, manipulating n formatting to ensure an accurate monthly report is created based on a short timescale for PM’s. Arranging and organising Fujitsu staff travelling Overseas for project work and need flights and accommodation. Liaising with PM’s/Traveller to accommodate their needs and by directly dealing with an approved Travel Agent in finding a suitable cost effective flights and accommodation to save company money. Raising TAF on the Internal System on CafeVik ensuring all details provided are accurate including flight information, justification for approval on a very short time scale.

Administrate the order process of IT Equipment /Software.Scheduling and billing activities on a project for the Royal Bank of Scotland Group. Main responsibilities include receiving, validating and inputting customer orders to the Implementation Database.Generating and issuing work schedules to customers, internal work groups and service partners.Adhering to strict timescales such as SLA targets is met.Updating the Implementation Database to reflect changes to customer’s orders, updating work schedules and status of jobs.Ensuring that records are accurate and up-to-date. Handling enquiries in general and regarding status of customer orders.Supporting Engineer as required.Attending regular meetings to defend correct coding for Aborts occurred and for failed SLA’s.Train All New Member of Staff who joins our Scheduling Team.Help Management with dealing with queries with Outstanding Reports on jobs over 20 Days of SLA’sDeal with Out of Hours Calls for Project Jobs enabling to overcome issues which are related on the spot for Engineers, Project Mangers/Customers .

Carrying out all aspects of Administration.Fully supporting the Project and Contract Managers.Travelling to various constructing sites.Responsibility is to maintain Project Team dairies, communication logs & project filing systems, together with maintaining document control system for each project. Producing reports, project documentation.Other duties arranging hotel accommodations, flights, logging and distributing post, expenses/mileages, organising internal /external meeting rooms and conference meetings. Supported a number of other Contract Managers and their teams, for various other projects in order to help them out as and when required. Supervised in the Admin Pool when Team leader was either absent or on annual leave.

Provide clerical support to the Resource Control Management.Involved in maintenance of the Quality Management System file.Data inputting on spread sheets, gathering data for prediction and planning of work volumes and work rates. Long term prediction and planning for all work types and to assist in manpower planning and forecasting for the Zone Resource Plan. Ensure that the appropriate health, safety, welfare and discipline standards were met and maintained, as well as presentations of documents and reports for management meetings. Sort engineering time sheets, ready for inputting to the computer system. Calculation and coding work is carried out then sorting individual time sheets into accurate week-ending order and to assist clerical officers with changes to the payee’s personal details. Maintain accurate registers for non-job costed external Classes of Works estimatesLiaising on the phone with various engineers including issuing of numbers.Maintaining National Accounting System job costs for the above. Maintaining documentation for the estimates in a way that can be recovered when requested and changing RFS Indicators on reports.