Rita Mora Email and Phone Number

•Provide personalized service and exceptional expertise for customers.•Handle all aspects of the sale including customer contracts and warranties, customer payments, cash and credit card/check transactions.•Develop, maintain and communicate strong, up-to-date knowledge of health and fitness, head phones and portable speakers products, accessories, pricing plans and service features.•Develop, maintain and communicate strong knowledge of modems, routers, local internet service providers, internet speeds, modems and routers.•Develop, maintain and communicate strong knowledge of security cameras, smart home devices (such as smart locks, smart sprinklers, smart lights, etc.).•Schedule any in-home setup of modems, routers or security cameras and inform customers of our design centers consultants in case they choose to convert their home into a smart home.

•Process transactions and handle cash•Create new orders and manage scheduling for delivery and installation of major appliances.•Contact customers before and after scheduled date and time of delivery and installation of major appliances to ensure a smooth transaction, delivery, installation and a satisfactory experience.•Coach other major appliances sales associates how to use software such as Excel to show them customer purchase info to ensure no errors have been done.•Coach other major appliances sales associates how to properly create orders through our Order Management System (OMS) and fix any OMS issues that may have occurred.

•Process transactions such as new orders, returns and exchanges, releases, etc. in a timely and efficient manner.•Support Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.•Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.•Complete shipping invoices and reconciliation reporting.•Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.

•Provided prompt and efficient responses to customers at all times. Understood Customer Service as a number one priority and responded to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed.•Cross-performed in all assigned areas to ensure that merchandise sizing, ticketing and presentation were to company standards. This included processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards.•Assisted customers in any way necessary - register-trained, assisted customers with merchandise, answered customer questions in a polite and knowledgeable manner. Greeted all customers with a smile and proper greeting throughout the store as well as saying "thank you" after every register transaction. Processed register transactions following company best practices and meeting productivity standards.

•Aided teachers in various different subjects, such as: Math, English, Science and Physical Education.•Provided help and resources to students with IEPs whenever they so wished for help.•Assisted the teacher in organizing lesson plans, providing materials and proctoring during testing.•Provided any extra necessary resources such as tutoring sessions at the end of the day, and assisted students with in-class work, homework and to understand any readings they were unable to comprehend.

•Managed a team of eleven girls daily after school during each basketball season for two months.•Motivated the athletes to keep a steady GPA in order to be able to play and provided assistance with informing them of any necessary resources.•Ensured all athletes were always in a safe and protected environment during practices and games.•Organized team events and fundraisers.