• Interaction with clients by phone, email and in person; responding to their needs including product awareness, account management, payments, and improved customer satisfaction through troubleshooting and solutions to issues.• Inputting and producing supplier invoices and manage sales invoices using SAGE 50 Accounts.• Proficient use of full modules for account payable and receivable; used to resolve account discrepancies by investigating documentation and issuing stop payments, payments, or adjustments.• Verifies accounts by reconciling statements and transactions, and consolidating end of month, and year end reports with bank statements.• Continual testing of the custom-designed computer program ensuring it is constantly up to date and efficient, providing feedback and ideas for future enhancements.

● Collecting relevant data to build and assemble training documents and decks● Lead and present training sessions for brand ambassadors across Canada in live and online formats● To encourage change in the office structure, put together and presented trainings to various teams to ensure understanding of the new processes and outline expectations for success● Troubleshooting and discovering new ways to create efficiency and reduce the time needed for certain tasks has led to turning repeat programs into a parentchild strain so tasks are completed once instead of multiple times● Working as a team to improve the success of field events which will lead to better sales● Partake in many internal learning and development courses to improve people skills, work ethic and training mannerisms● All tasks carried out in English and French

• Created and carried out the implementation of a PMO maturity audit.• Worked alongside Meditech to plan, build and implement the first Oncology module to be used in hospitals for their system.• Performed requirements gathering for gap analysis between current and future states, followed by brainstorming, conceptualizing and document¬ing various future state solutions in process workflows. • Gathering, processing, and interpreting data in order to create and produce update and agreement reports for executive and management team.• Supporting project managers in financial resourcing, planning and budgeting; organized meetings, documentation of reports, requirements, and minutes of 10 projects at one time, with experience on 15 projects.

• Ensured all safety regulations were implemented, met and surpassed across the gym and pool area by instating and installing first aid kits, cleaning supplies for equipment and the activity rooms, as well as enforcing staff to be trained in CPR-C first aid training.• Recruited, coached and managed a team of 5 staff that resulted in a successful March break camp for 15 children.• Planned and organized after-school programs, camps, and evening classes that focused on and promoted health and fitness for different age groups.

• Promoted to team lead after 3 months with the company; trained new staff and lead the sales floor to assist with efficiency and customer service.• Established the need for, and coordinated product knowledge sessions with vendors as well as style specialists; relayed information sessions to remainder of staff with easy-to-read style sheets and manuals.• Represented staff in front of head office teams to improve morale and working conditions of the store but voicing the opinions and suggestions of the team.• Specialized in Women’s wear, fitting room styling and cashier.

• Wrote and gave lessons as well as taught songs in French to youth and adults. • Organized game days and spiritual retreats in order to teach and interact with the community.• Visited local families and communities to create interest and spread awareness of the services provided.

Personal shopper and fashion consultant at Betsey Johnson Boutique.