Supporting and representing the commercial laundry sector Australia wide

Laundry Line-up connects businesses from multiple industries to a qualified selection of professional laundering services.www.laundrylineup.com.au

The Laundry Association (Australia) Limited (LAA) represents companies in the rental of textiles and/or commercial laundering and re-distribution of textile products; Suppliers including laundry equipment manufacturers, distributors, consumable and chemical suppliers specific to the Industry.* Director* Industry leadership* Strategy and direction* Communication* Presentation/ webinar development* Membership growth

Transformation of a previous business that had been operating since 1982. The transformation included a new strategic plan, complete rebrand and relaunch with 100% customer base growth in the first 12 months. We partnered with Victoria's premier restaurants, hotels and healthcare industries to provide tailored linen products & services. We provided a reliable & professionally operated linen supply business, offering an efficient premium quality service across Victoria.* Change Management* Business Strategy* Profitability tracking and reporting* Sales and Marketing* Staff training* Business transformation* Industrial manufacturing* Logistics* Operations management* Recruitment * Staff performance reviews* Contract managment

• Customer relationship development• Business Profitability• Operations management• Optimizing staff performance• Streamlining business processes• Cost effectiveness • Client and Business Solution Management

Creation of effective tools to automate reporting, documentation and provide benchmark data across the stateOverall responsibility for summarizing data for value analysis, sharing processes/best practices, and ensure all site processes are documentedDevelop standardised reports and documentation for client reportingInspect monthly/quarterly action plans and facilitates complianceProvide input and support on service level agreement development on sitesImplementation of new processesChange management activities

Management and maintence of customer service contracts (Graphic Design, Print, Mail, Imaging). The management of people, process and technology with in those contracts. Responsibility for contract P&L, reporting, recruitment and operational effectiveness of the account. To faciliate contract growth with in the account.

Icon Medialab acquired Fluid Communications• Development of content for Extranet, Internet and Intranets for many corporate clients. • Management of highly competent group of co-workers (10+ people). Assuring that all stakeholders were abreast and that they signed off on all check-points of the project lifecycle• Successful management of multiple projects simultaneously – ability to prioritise tasks effectively • Responsible for organising, coaching and motivating the project team. Key responsibilities includes directing and evaluating project vision and strategy, accountability for project completion and team management, defining and driving project deliverables, and running client and project team meetings, setting timeframes, cost ceilings, selection of ISP’s and being able to meet client demands• Other responsibilities included overseeing drafting of proposal documents, business case presentations and project specifications

• Managing and developing client relationships• Resource allocation• Creation of site content • Managing multidisciplinary project teams• Defining, creation and maintenance of projects plans • Manage day-to-day client communication• Maintain team productivity and morale in high-pressure situations• Active role in client management from initial pitch to project strategy, development, deployment and maintenance• Development of specification documents e.g. Functional specification• Oversee the creation of the technical specification document/s