Rita Nelson Email and Phone Number

Utilize Capacity Gage to verify absence request are within Capacity requirements. Update and manage CFACT Tour and Schedules for Claim Reps and Claim Processors. Extract Exony reports to evaluate and trend percentage of calls that are transferred between Claim Reps and Claim Processors. Resolves CFACT trouble tickets for all handlers. Create future CFACT tours for all Claim Processors.

Supported the DMO GTM Baseline Customer Team by managing the governance of basic customer master data. Supported quality review of account level detail to deliver timely customer master data creates and updates to the Frito Lay legacy systems. Key point of contact for maintaining all Customer attributes as well as playing key role in understanding and maintaining Customer Master Data for the Enterprise Shared Customer relationships. Account Analyst support that includes Customer Master Data Management on key levels across the Enterprise Customer space. Key point of contact for ensuring data remains in sync between SAP systems and Frito Lay legacy systems for Sold-To customers and all other customer data elements - employees, routes, locations, hierarchies. Provided timely resolution of data issues in support of managing their go to market customer base. Key point of contact for escalation and resolution of issues with all Frito Lay customers - Sold-To and all other customer data elements - employees, routes, locations, hierarchies. Monitored and resolved tickets and minor enhancements assigned to DMO Customer Team.

Updated customer accts in SAP with validate customer TIN after verifying IRS record match. Processed Inactivate. Accounts. Trained in SharePoint for inactivates. Collaborated with IT for SAP enhancements to TIN Report. Assisted in writing SOP for SAP Creates and 1099 process. Participated in 1099 project. Process changes for returned checks.

Data Analyst in Operations that supported and facilitated Service Account Managers reporting requirements. Analyze data to identify trending, anomalies, and billing accuracy. Ability to make recommendations and initiate corrective actions. Ability to interface with Carrier Customers to resolve IT issue and data inquires. Job duties require extensive knowledge of operating systems SAP R/3, SMES, BI. Strong Excel, PowerPoint and Word capabilities.