1. Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and third parties for resolution.2. Attend to all queries from clients on dispute issues and respond to their inquiries3. Ensuring all claims logged on dispute resolution sheet/ system are promptly attended to, to guide against financial loss.4. Ensuring daily process of outgoing dispute actions and the on- time response of incoming disputes.5. Liaise with team members to resolve chargeback and settlements related issues.6. Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate.7. Ensuring that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors.

Provide prompt customer service to enquires, request and complaints. Assist client in making the right decision suitable for their need based on company products and services. Review customer complaints, troubleshoot and proffer solution timely and efficiently. Provide feedback to customers on their enquires, request and complaints. Escalates customers mails on enquires, request and complaints to appropriate department. Effectively handle and resolve customer issues and enquires on first contact within the service level using appropriate applications. Documents all interactions accurately for reference purposes. Escalates issues that defies first hand resolution to the back end for onward action and follow up in a bid to ensure that issue is resolved and customer is satisfied.

Provide first line support to customers via telephone, mails ,online and face to face.Promote company's services and products by cross selling and providing prices and delivery information. Respond promptly to customers inquiries and complaints. Conduct feedback survey to note areas for improvement.

Promptly identifying and resolving customers queries online. Capturing every interactions using Customer Relationships Management (CRM) tools.Telemarketing the organization’s products and services via phone. Efficiently giving information on all inquiries and issues.

Generate Sales LeadMarketed and sold Mobile Money,cards and POS products and servicesTrained external and internal customers on the use of Mobile Money product and platformSigned up Mobile Money ,cards and POS Agents and SubscribersEncouraged cash-in and cash -out using Mobile Money and POS platformDistributed point of sales materials to strategic locations.Documented all work processes and update accordingly.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Took data of immunized and unimmunized children during kick -out polio programmeLed procedure for data capturing and database administration IPDs.Supervised and monitored polio vaccination for World health Organisation (WHO).Developed and managed routine survey of all vaccination centres to ensure the immunisation exercise successful.Daily evaluation of field report

Sales of company products (Vaseline) in wholesale and retail.Finish regular sales transaction in cash, credit and change when due using invoices and receipts appropriately.Handle customer’s returns, refunds and exchanges at register to maintain friendly work attitude.Clear waybill for goods and inform customers on arrival of goods.Distribution of point of sales materials.Deposit daily cash at hand in the bank