Supporting SVP, Engineering

Supporting two Engineering VPs, the Sr. VP of Legal and General Counsel and their departmental staff. My day-to-day responsibilities include a variety of complex administrative functions such as; maintaining the VP;s and Sr. VP's scheduling of meetings (keeping in mind the International timezone complexities) prioritizing incoming requests, and ensuring all inquires are routed to the appropriate personnel in a timely manner. I also have the responsibility of domestic and international travel arrangements for the Department personal (including visas and passports when necessary). During my 13 plus years with CSR Technology, Inc., I have been able to support all departs at one time or another, including Marketing, Human Resources, Sales, Customer Services, IS, etc...

Supported the Subscriber Products Engineering Department. In this position I was responsible for supporting two Sr. Directors, three Directors and 75 other departmental personnel. Some responsibilities included managing meeting schedules, travel arrangements, collecting, coordinating and preparing weekly reports from all departmental groups; coordinated all departmental moves, maintained Financial Budget Reports, insured that all Organizational Charts were maintained and any other administrative needs as requested.

As Trainer, my responsibilities included training all new Customer Service Agents and insuring training records were kept current. One main function was making sure all agents were current on Alaska Airlines and FAA regulations and policies, along with coordinating all training classes, making sure the classes were scheduled and arranged in a timely manner. There were many times when I was also called upon to assist in the daily operations of the station by performing Customer Service Agent Functions.As a Customer Service Agent, I assisted customers with travel needs such as answering inquires, ticketing, check in and boarding flights in a fast-paced environment.

I was the first level of support for the Engineering Department, insuring that all Engineering requests were logged and processed in a timely manner. Responsibilities included establishing and monitoring all Crystal and Excel Statistical Reports and testing new web applications to insure accuracy and completeness before submitting them for production. I also helped to establish Engineering policies and procedures and posted them on the Company's Intranet website.

Sr. Customer Services Manager (Promotion) - Responsibilities for this position included managing and monitoring all customer services activities in a very fast paced and changing company. I also assisted consulting on new products and established policies and procedures.Customer Support Specialist (Promotion) - Along with retaining a majority of responsibilities as Sr. Customer Service Representative, my additional responsibilities included supervising and monitoring all customer turn-ups, working with customer complaints, resolving billing issues and cleaning up the customer information databaseSr. Customer Services Representative (Promotion) - My additional responsibilities included training new Customer Services Representatives and a New Customer Service Manager and handling more difficult Internet connection turn-ups like Frame Rely, T1 and Web Co-Location connections.Customer Services Representative - Responsibilities for this position included processing customer Internet connection orders, which included entering and processing orders through completion, registering, transferring, modifying domain names and ordering and coordinating telecommunication installations for customer Internet connection turn-ups. I also established customer polices and procedures documentation.

Administrative Specialist - Supported the Customer Service Department, responsibilities included quoting, processing orders, and shipping products for all Northeast Region customers.Field Return Coordinator - Coordinated field returns and Statistical Process Control (SPC) reports for two manufacturing departments. Also responsible for ensuring repaired field returns go returned in a timely manner; and establishing and updating all SPC (i.e., Cycle Time Graphs, Six Sigma Tracking, Pareto Charts, etc.).PC Software Technician - I worked in the Information Systems Department for one year and established procedures for this Department position. I also installed software and hardware for IBM computers along with assisting the Help Desk and taught Microsoft Word I and II classes.Department Secretary - In this position I was responsible for the timely submittal of all department reports (writing, typing, and distribution). I handled scheduling of the Department Manager's meetings and travel and established a Secretarial Handbook, college recruiting log. I also coordinated moves, luncheons, picnics, parties, etc.