Customer Service Account Manager for commercial accounts for national Security/Fire Life Safety company. Proactively manage account portfolios to resolve site service issues, accounting and contract issues including renewals, transfers and cancellations. Identify up sale opportunities and provide proposals for recurring services as well as system upgrades for Intrusion, CCTV, Access, Fire and Broadband.Experienced Accounting Manager and Office Administrator; strong supervisory, prioritization and time management skills. Loyal and trustworthy; exercises excellent judgment, competence and discretion to accomplish business goals and objectives. Proactively manages day-to-day activities of G/L, A/R, A/P, and Payroll. Accurately reconciles and confirms G/L entries; prepares financial statements, quarterly and annual reports. Multi-tasker; handles various personnel, administrative and customer service responsibilities. Excellent communicator and negotiator; handles employee and customer issues with tact and diplomacy. Promotes a collaborative effort to develop a strong accounting and administrative team.STRENGTHS• Extremely organized and detail-oriented; strong communication, planning and decision making skills• Key contributor; motivates team to accomplish tasks, exceed financial goals and increase profitability• Diligently works to improve individual performance, accounting policies, processes and procedures• Exceptional customer service and people skillsCAREER ACCOMPLISHMENTS• Key Collection Specialist; consistently maintains Bad Debt Ratio at 1% or less of annual gross sales • Researched, evaluated and supervised the successful installation and maintenance of computer network, internet provider, hardware and software requirements• Instrumental in the successful migration and accurate transfer of G/L, A/R and A/P balances to system upgrade; established new G/L chart of accounts including customer and vendor historyCOMPUTER SKILLSProficient using Microsoft Word, Excel, PowerPoint, Outlook, BusinessWorks Gold by Sage, Abra Suite Payroll by Sage, FAS 50 Asset Accounting by Sage, QuickBooks Pro and MAPICS (Manufacturing, Accounting, Purchasing, Inventory Control System), Navision, CRM, Sales Force, Oracle.
Listed skills include Quickbooks, Account Management, Customer Service, New Business Development, and 10 others.
