Manage and monitor new service orders via work queue, trouble shoot and identify issues updating appropriate departments ensuring issues are resolved prior to completion.Ensure due dates are met by notifying customers of any delays.Act as a Liaison between the customer and technical operations to coordinate after hours maintenance Take Inbound/outbound calls and emails to provide order status to internal and external

Act as the customer advocate and single point of contact for local and long distance carriers, and internal departments escalating accordingly for status and completion of task. •Process, analyze and review, Access Service Request for special service orders from end-users•Monitor dropped orders identifying issues and updating internal and external customers•Establish relationships with large clientele and carriers on special projects to provide single point of contact for first level escalations on all interexchange carriers (IXC) , provisioning, engineering and installation. Handle inbound and outbound calls.•Act as a liaison between technician and customer for on time delivery.

•Monitored the adherence of the DSL Install Engineer on orders that dropped out of the automation, ensuring all task are performed prior to completion•Interact with customers and internal groups as required. Provide direction and technical guidance to lower level staff•Escalated system and center issues as needed•Provided support to team members, network engineering, IT, and marketing for database and automation changes and updates