Works directly with Clinical Partners and National Hygiene Vice President to build on strong foundation, ensuring expansion retains same high standards.Helps to recruit and retain best dental hygienists in the industry.Provides clear guidance for dental hygienists by coaching and accountability, sharing best practices on all aspects of the dental patient treatment and experience.

● Managed Technical Service Budget 16% under budget.● Instated innovative product and complaint handling.● Designed troubleshooting phone consultations ● Instated smartphone photo product evaluation process saving in postage, personnel and resolution time as well as enhanced end user satisfaction by significantly reducing down time.● Trained dental professional co-worker, two additional backup personnel, and incoming Sales Team members.● Partnered with Product managers to identify product issues/misconceptions to be addressed with sales force.● Authored Safety and Sales Bulletins, Created and distributed tools to sales team for immediate benefit of customers.● Authored sales team training checklist to improve sales and tech service work efficiency and responsiveness to end user. This format is now used in onboarding training.● Created survey content and methodology providing measurable metrics for end user customer satisfaction, implemented 2016 and ongoing.Regulatory Affairs:● Assisted with Global MDSAP Audit October 2018● Solely responsible for monitoring global complaints and reporting to the FDA and Health Canada while coordinating directly with Global Safety Team in Germany● Medical Device Reporting (MDR) For more than 4 years,100% on-time performance to FDA and Health Canada● Wrote policy Changes to Determination of Reportability of Events FDA:● Reduced the number of reportable adverse events by 20% per year, resulted in better talent utilization and less corporate liability.● Designed counterfeit and grey market counter measures for the investigation, documentation and pursuit by FDA Special Agents resulting in deleterious actions being curtailed.● Creator of comprehensive outline for Dental Law, Ethics and Jurisprudence CE Presentation October 2015● Comprehensive Sales Training Kulzer 2015● Advanced CaraScan and 3D Printer training 2016-2018

● Experienced with all aspects of AR: monthly invoicing, insurance, collections.● Wrote treatment narratives to optimize patients insurance benefits.● Ensured documentation was complete, accurate and kept confidential.● Led daily briefings, communicated goals, motivated team to surpass goals.● Consistently exceeded team goals by innovative scheduling.

● Many years experience in Clinical Dental Hygiene, including surgical and non surgicalperiodontal therapy, in-office teeth lightening, presented and sold all manner ofpreventive and restorative services to clients. ● Managed hygiene departments, wrote policy and managed inventory and purchasing for large practice, keeping costs 32% under industry standard.● For 13 years worked on commission only basis. Entire clinical career had incentives and individual as well as team goals.