• Provide top level customer service that exceeds the expectation of customers• Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales• Perform till duties, including refund processing and price overrides• Identify the needs of customers and provide correct answers to them on questions concerning all products• Provide answers to questions relating to price, benefits, features, location, use of merchandise, etc.• Assist less experienced colleagues with answers to queries on issues they have no knowledge of• Stand in for the assistant manager or the store manager when needed• Provide support by acting as a key holder in meeting the needs of the business in the store whenever required• Provide support to new members of staff• Ensure proper customer records, security of stocks, and handling of cash in line with company processes and procedures.

❖ Preparation and design of all food and drinks menus❖ Produce high quality dishes both design and taste wise❖ Ensure that the kitchen operates in a timely way that meets quality standards❖ Fill in for the Executive Chef in planning and directing food preparation when necessary❖ Resourcefully solve any issues that arise and seize control of any problematic situation❖ Manage and train kitchen staff,❖ Establish working schedule and assess staff's performance❖ Order supplies to stock inventory appropriately❖ Comply with and enforce sanitation regulations and safety standards❖ Maintain a positive and professional approach with coworkers and customers

❖ Assessing customer needs,❖ Adhering to quality standards,❖ Evaluating customer satisfaction, making the proper adjustments or corrections❖ Excellent active listening skills❖ Ability to give complete attention to patrons during busy times❖ Demonstrating service orientation;❖ Always looking for opportunities to serve patrons and assist other employees.❖ Effective at multiple points of sale software systems❖ Patient and compassionate when serving patrons,❖ Making patrons feel at home at the establishment in which they are eating.❖ Solid background in organizing other wait staff and hosts,❖ Coordinating my responsibilities to ensure a smooth flow of service

• Expose samples of various products to customers.• Speak with other sales, customer service and marketing personnel in other small groceries to work out the best methods of promoting growth to their markets.• Educating agents and customers about new brands.• Provide top level customer service that exceeds the expectation of customers• Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales• Perform till duties, including refund processing and price overrides• Identify the needs of customers and provide correct answers to them on questions concerning all products• Provide answers to questions relating to price, benefits, features, location, use of merchandise, etc.• Assist less experienced colleagues with answers to queries on issues they have no knowledge of• Stand in for the assistant manager or the store manager when needed• Provide support by acting as a key holder in meeting the needs of the business in the store whenever required• Provide support to new members of staff.• Ensure proper customer records, security of stocks, and handling of cash in line with company processes and procedures.