Rita Shepherd Email & Phone Number

Shelton, Ct

Responsible for client retention, profitability and management to business unit contribution targets. Oversaw customer service delivery, client relationship development and retention for a portfolio of corporate accounts, including managing the operation of a service delivery team. Assessed opportunities for upsell of new services, full utilization of contract services and client renegotiations/RFP's.* Provided advice and strategic consultation on mobility programs enhancing client's benefits and decreasing costs. Educated clients on industry trends, changing programs, and awareness of client's current relocation issues. Assisted in training their internal teams. * Achieved 100% of the service level agreement targets and maintained customer service team surveys in the ranges of 96% to 98%. * Achieved client account revenue through consistent review of contracted services and opportunities for upsell of programs. Maintained account receivables and reviewed frequently with client accounts.

Shelton, Ct

Managed a portfolio of client accounts in alignment with organizational goals, ensuring that client satisfaction and retention are 100%; pursued opportunities for expansion of services; and increased overall margins and profitability. Support relocation sales team in request for proposals. Manage client contract for compliance to pricing, services and process terms.* Achieved 100% client retention and satisfaction levels as a result of awareness and understanding of client needs. Provided client advocacy and strategic resource for overall client issues in the areas of policy, legal, billing, tax, cost management, operations and systems. Identified contracts to renegotiate avoiding bid situation. Successfully awarded contract bids for those clients that were in formal bid position through review of services, pricing and process improvements. *Grew revenues 15% from new services as a result of consistent review and collaboration with clients on contracted services, identification of areas to improve mobility programs, with additional focus on current services identifying their effectiveness and value to the mobility program.

Valhalla, Ny

Develop new staffing models for US and Canada domestic operations teams. Included data compilation, surveys of staff (written and interviewed), identification of work processes and time elements. Provided process and time elements for all operations staff positions.

Sheltton, Ct And White Plains, Ny

Management of customer facing service delivery teams in regional office and onsite at corporate account headquarters. Responsible to support portfolio of account in conjunction with Account Executive. Management and support of client's global mobility programs, providing support to Human Resources staff in all locations as strategic consultant for industry trends, mobility improvements, understanding of contract and compliance with terms.