Rita Shields Email & Phone Number

Sydney, Australia

Trusted interface between the business, project leaders and the IT organisation on cross company projects. Accountable leadership of project initiation, gathering early requirements and full ownership of delivering the Technology Impact Assessment.Key Achievements:• Managed the IT assessment on a large multimillion dollar strategic project to introduce NBN broadband as a new product. This involved working with the business teams to scope requirements then meet with vendors to define solutions.• Facilitated stakeholder workshops with business sponsors and IT parties negotiating requirements where necessary.• Effectively worked with Systems Architects, Project Managers and Development Teams to ensure a clear understanding of business needs and application needs.• Provided regular communications to senior managers to align key stakeholders and quickly resolve problems as they emerged.• Supported the Project Managers with cost forecasting and business case submissions. • Guided stakeholders to follow a consistent process in order to successfully execute projects. • Worked effectively in waterfall and agile environments.• Worked on multiple cross company projects at the same time maintaining a high standard of delivery on each one.

Sydney, Australia

Responsible for engagement with business and technical subject matter experts to obtain, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Key Achievements:• Created a new “On-boarding” process for Dealers and Vendors within Vodafone. This involved stakeholder management across a number of different areas of the business to understand the current process and implement changes.• Facilitated numerous workshops and design sessions using business process modelling and Six Sigma frameworks to document core processes within Technology Integrated Planning taking this to process maturity level 3.• Documented Roadmap Planning, Quarterly Rebaseline and Off Roadmap workflows including the movement of data through various systems to ensure business alignment. Successfully removed rework and duplication of tasks where necessary.

Sydney, Australia

Stakeholder management of the planning teams, delivery teams, Project Managers and other PMO functions to proactively promote project governance to deliver the Vodafone Roadmap on time and on budget.Key Achievements:• Facilitated weekly Governance Forum to review project submissions validating time, scope, cost and benefits against business outcomes.• Worked with PMO stakeholders to drive changes to the governance process, modifying it to be fit for purpose and aligned with business needs.• Encouraged collaboration between Business stakeholders and Technology stakeholders by running project working groups.• Rolled out the framework for Business Benefits for Vodafone projects.• Support the business through Roadmap planning and project submissions all within the small timeframes without compromising data accuracy.

Sydney, Australia

Designed and implemented a database creating ‘one source of truth’ for Customer Contact List Management.Key Achievements:• Confidently worked with Head of Brand & Strategic Marketing and Head of Customer Service to scope business requirements. Presented recommended solutions to management, translating technical requirements where necessary. • Designed, developed and implemented the database.• Actively managed change by creating process documentation, change management plans, training guides and communicated progress updates to stakeholders on a regular basis. • Provided recommendations for the future governance.

Scoping of business and technical requirements through collaboration with stakeholders to understand business needs then facilitate solution development. Key Achievements:• Conducted process analysis on existing systems and data then made solution recommedations to business leaders.• Immediately built strong relationships with stakeholders, assisting in influencing & negotiating to meet business needs.• Provided management reports, including workflow forecasting for AMP's processing teams to assist with business and staff planning.• Removed redundant business tasks using business process modelling resulting in more work being processed.

Achievements: • Transitioned the Master Data department offshore reducing FTE by 50% • On-going management of the offshore Master Data team; providing coaching and support to develop their skills• Successfully executed a Six Sigma cost saving project streamlining the customer charging model• Interface between the business and IT to implement system changes in SAP in order to improve processes and data quality through automation

Achievements:• 2IC making critical decision in the absence of the Master Data Team Leader• Automated customer account creation allowing the team to process more applications in the timeframe• Championed SAP Go-Live project. Documented Master Data SAP processes; delivered training to end users; provided ongoing support throughout the change• Built an excel reporting suite to validate customer pricing• Relationship building with business stakeholders globally and at all levels

Responsibilities: • Quickly identifying process improvements to enhance efficiency.• Guiding the team through the changes implemented.• Contributing to the success of the new Master Data team through problem solving skills and team building.

United Kingdom

Responsibilities included: • Hands on change management for a number of departments• Analysing processes to enhance performance.• Formulating SOPs for the new process.• Training end users.

Bachelor Of Science With Honours, Business And Technology

A-Levels, Accounting; Business Studies; Information Technology

Gcse'S, Various