Rita Simon Email & Phone Number

Greater Philadelphia Area

Manage TILA-RESPA Integrated Disclosure project by assessing requirements of the rule to provide a compliant product for our customers.Evaluates, tests and recommends enhancements for web-based title production software to provide a superior product.Responsible for providing training materials for customers to use as a self-help resource at their fingertips.Evaluates customer needs and provides resolutions for level 2 and 3 support items.Leads on-site and web-based training and evaluation of customer's current usage and procedures on title production software to increase effectiveness and productivity.Fosters relationships with customers by prioritizing their needs and providing superior and timely service.Coordinates and tests integration enhancements with underwriter and vendors for web-based software.

Greater Philadelphia Area

Assessed current customers’ and prospects’ needs and presented technical solutions.Promoted effectiveness of current customers' RamQuest software to improve their bottom-line.Enabled customers to strategically use additional technology to increase productivity and profitability.Cultivated customer relationships.Was responsible for customers and prospects in Northeast Region.Identified new prospects through cold calls.Led on-site and web-based software demonstrations.Developed CRM educational materials to train new and current RamQuest employees.

Greater Philadelphia Area

Created solutions and instituted work flow improvements to reduce redundancy.Processed title transaction files from opening and processing to closing real estate title transactions to include post-closing.Coordinated and conducted real estate closing transactions.Improved relationships through open lines of communication with customers, attorneys and lenders.Office software specialist – created forms, troubleshot software/computer issues, trained users.

Greater Philadelphia Area

Provided consultation services to title agents by; providing training on various third party softwares, promoting effectiveness of user’s title production software to improve title processing, recommending system performance upkeep and providing process troubleshooting.Planned, managed and delivered the training of company developed web-based title production software and assisted with desktop and web-based applications & enhancements.Led initial roll out of company desk top and web-based title production software to production center and title agents including complete documentation protocol in the State of New JerseyParticipated in various facets of roll out of company desk top and web-based title production software including complete documentation protocol in several states

Greater Philadelphia Area

Assumed responsibility for bustling abandoned title processing/settlement desk to include coordinating and conducting closings, preparing settlement statements and coordinating real estate transactions.Conducted real estate closing transactionsProcessed foreclosure title request from order receipt through examination.Instrumental in decreasing turn time from 8 days to 4 days by implementing workflow changes.Performed current and previous owner title searches.

Greater Philadelphia Area

Supervised and managed the staff of 12 mortgage processors for the northeast region.Managed the mortgage pipeline while consistently maintaining a 95% customer satisfaction level.Developed and led mortgage training programs for company employees.

Greater Philadelphia Area