IFRS Foundation CertifiedTTT CertifiedWorking area - Banking Services2 Web-Ex TransitionCore Responsibilities:- Workflow for the team size of 43 members – Identifying the correct segment for incoming deals & managing four different queues with live volume influx.Work allocation & Shrinkage management - Distributing the work to the team members as per the day-to-day volume influx vs team shrinkage.Responsible for weekly/monthly dashboard – Preparing & sharing the dashboard with On-shore stake holder on weekly & monthly bases.Quality audits – performing quality audits, maintaining quality of financial carding request Day end reporting – Publishing daily day end reporting to on-shore management.Process Training – Responsible for providing process training for new joiner as well as cross training in the team also handing floor queries & conducting PKT on monthly bases.IT SPOC – Taking care of all the IT issue in team, raising IT ticket & managing the data for the same also coordinating with IT help desk and make sure that the issue gets resolved on ASAP bases either it would be an individual or team level issue.SOP Management - Updating process SOP as per the process guidelines also in case of any process change/new update and getting the Sops approved from On-shore management. AHT Revalidation – Perform AHT revalidation for team, we do time & motion tracking to identify the variation between set AHT vs real time AHT

Working area- Auto Claims for US based Insurance clientInto 320 Certified Core Responsibilities:- Creating FNOL & issuing Tow & Roadside assistance payments (EFT & manual).Issuing EFT payment for Auto Estimates, post checking for applied deductible & coverage and other required checksIssuing Rental payments to Insured & rental company as per received rental bills.Issuing Vendor Payments to associated vendor for received vendor payment request.