Professional SummaryA solution oriented professional with 14+ years’ experience in Digital Marketing Industry. Currently  associated with Payswiff Solutions Pvt. Ltd. Able to multitask and learn quickly, with an excellent work ethic  and dedication .AchievementBest Performance Awarded in 2012 at E‐Billing Solutions Pvt Ltd.  Best Performance Awarded in 2017 at Paynear Solutions Pvt Ltd.Professional Experience Merchant Retention Activities : Merchant retention activities to maintain volume.Successfully maintained existing merchants volume every month.To plan, communicate and credit merchants offers.Offers rolled out and well proceed from backend.Innovating new ideas and implementing the same.Resolving merchants queries and issues.Providing best customer service.Key identification of critical issues on merchant transactions.To ensure newly live merchants are trained.Constant communication with merchants.Ensure new merchants are retain.Resolving their queries and issues.Entire data prepared, managed, and maintained manually.Team guidance and training.Constant co-ordination.Appropriate task allocations.Ensure team are clear about goals.Manage to achieve the goalsEnterprise Partners Key Responsibilities : coordinating with key partners for recurring order.To addressed all the partner queries as per TAT.Assist Partner for their queries - Merchant onboarding / activation / Transactions / Settlements / Faulty devices / Replacement devices etc.Appropriate actions on Live all merchants.Arranging and providing KYC training & Portal training.Account made live on TAT / Arrange KYC training to all new partners and if is there any discrepancies addressed to the concern person for further action.Raising MMC invoices & collections.Appropriate actions on pending MMC.New partners onboarding executed and deliverable from backbends.Analysis of merchant portfolio and suggestions on way forward.Correcting, helping, supporting, guiding and motivating team members  Controlling team members leaves, absenteeism, half days etcMIS and report Management.Operations Key Responsibilities :Verifying and giving compliance for merchant KYC documents and website Compliance.Appropriate follow up for getting merchant KYC uploaded in CRM.Timely live enablement.Timely Communication with merchant, inter‐company and Bankers communicationEnsuring internal audit compliance and countering auditors for sample verification.