Managed high volume inbound calls to provide sales for a Nationwide Newspaper Sales Organization. Supported new and returning clients with excellent customer service to best meet their subscriber needs.49er’s Tailgate Re-Cycle Team Pilot NFL Program

Key contributor to a revenue producing pilot program for the City of San Francisco that provided trash cost reductions, recycling, green waste and composting.

packaging

Directed incoming U-Haul equipment and storage to dealerships and moving centers to fill every confirmed reservation. Updated, reviewed and audited reports which indicate equipment inventory levels.Maintained documentation and records related to the preparation of the Seize/Sale procedures for delinquent storage accounts. Managed three employees for storage housekeeping and monitored security system for the storage facility.Duties also include making collection calls, taking inventories, securing delinquent rooms, scheduling and generating legal notices, lien sales, preparing certified mailings. Stayed abreast of current storage laws.

Daily hygiene (wheel chair bound) bathing, brushing teeth, housekeeping, transportation, aiding with reading and correspondence medication management, making all appointment, meal preparation and on call 24/7.Assisting in ambulation and range of motion exercises, mobility and transferring.

Administrative office duties to the Director of the Daycare.Created staffing calendars and employee Handbooks, teacher and parent forms.

Designed, authored and executed test plans, test specification, and executed schedules for phases within the project life cycle to ensure requirements were identified and fulfilled. Documented anomalies and produced testing results.Performed system, regressing and integration testing on the loan origination system and the additional modules for the Home Improvement division.Utilized MS Project Planning Timeline software to ensure completeness and timeliness for QA projects.Trained internal customers on a streamline process on the Crystal Reporting System.Provided support to over 600 internal customers within three business units, facilitated user assurance testing.Beta tested three outside vendor’s loan origination systems for the Home Improvement Division.

Processing team which provided support to the Credit underwriting unit.Reviewed loan application to pre-quality borrower based on LTV% ratios.Obtained all required documentation, which enabled the Credit Officers to make credit decisions.

Booked 1st and 2nd mortgages for Quality/Document Control Department.Auditing team captain for secondary marketing which packaged an average of $300 million in loans according to investor guidelines. Instrumental in the transfer of tiles and on going sales during the consolidation of the California’s $6.5 billion loan portfolio to Citicorp’s National Loan Servicing Center in St. Louis.Obtained all required documentation for Underwriters to make loan decisions.Direct customer service with Bank Branches and customers.Generated production reports from the application tracking network, Home Equity Tracking System (HETS).Updated loan inventories and loan sale information on a special in house origination system.