Rita Wanjiru Email & Phone Number

Nairobi, Kenya

- Current Processed and assisted customers with ticketing transactions, including the sale of tickets for events at assigned venues. - Maintained awareness of current event schedules in order to assist customers with accurate information regarding upcoming events.- Provided customer service to ensure a positive experience for all customers, by following company policies and procedures. - Resolved customer complaints and escalated issues to management as necessary. Performed other duties as assigned by the supervisor or manager based on business needs and job requirements. - Greeted customers attending events and gave detailed directions, enabling clients to quickly find seats. - Examined tickets and passes to verify authenticity using specific corporate criteria. - Sold and collected admission tickets, passes and facility memberships at entertainment events.

Nairobi Kenya

- Performed general administrative duties such as filing of records and preparing reports.- Compiled data and prepared reports for the weekly recollection.- Collected and analysed sales data to prepare marketing reports.- Assisted in marketing and advertising promotional activities through direct mail, web and social media channels management to enhance audience engagement.- Conducted extensive market research to understand the desires of our existing market and identified barriers to extending our services to a larger audience.- Maintained and updated customer databases.- Responded to customer inquiries via emails, phone calls and text messages.- Answered potential customers’ questions about credit terms, services and availability

Nairobi, Kenya

- Advised customers by providing information on products.- Opened, closed and assisted with the reconciliation of the books of accounts.- Administered petty cash and bought office supplies.- Answered calls and responded to customers' orders and inquiries.- Maintained quality service by establishing and enforcing organization standards.- Sold products by establishing contact and developing relationships with prospects and recommending solutions.- Maintained professional and technical knowledge by attending educational workshops, establishing personal networks and participating in professional societies.- Actively sought out new sales opportunities through networking and social media marketing.- Engaged in superior customer service by making information readily available

Nairobi County, Kenya

- Managed calendars, scheduled appointments, handled correspondence, and organized travel arrangements for the financial advisor.- Assisted in building and maintaining client relationships by providing excellent customer service, responding to inquiries, and coordinating client meetings.- Handled financial tasks such as expense reports, invoicing, and client payments.- Provided administrative support for the financial advisor’s daily operations, including data entry, report preparation, and document management.- Ensured compliance with financial regulations and company policies, maintaining accurate records and documentation.