Senior Project Manager – Member Experience 2022-presentOversees member communication projects from start to finish; managing and scheduling project tasks/timelines across cross-functional teams (creative, digital and email) and executing across all channels.- Responsible for the creation, organization, execution and completion of projects for internal clients.- Administrator of Workfront project management system throughout UCare.- Creates and manages project plans/timelines within Workfront project management system, including setting target dates to hit project milestones and ensuring the internal team’s adherence to deadlines.- Provides subject matter expertise in areas including project management, process improvement, project scope definition, risk identification, and resource allocation.- Accountable for managing the creative development process with both internal and external creative partners and agencies.

As Marketing Traffic Coordinator, monitored and coordinated marketing communication projects to successful completion. Responsibilities included:- Worked cross-functionally across the organization to ensure timely design, creation and management of key marketing assets across all channels. - Scheduled and lead weekly status meeting with key stakeholders, including Marketing leadership, writers, designers, digital team members and subject matter experts. - Responsible for brand guidance and support throughout all assets and channels.- Responsible for tracking and reporting asset development status (via Workfront and Excel) on an ongoing basis for all stakeholders. - Identified roadblocks and facilitated solutions for team members expedited "crisis" jobs.- Workfront Administrator, responsibilities included: - implementing, maintaining, training/adopting, and sustaining all marketing projects, workflows, templates, reports, and dashboards. - roll-out of Workfront company-wide, supporting both external and internal users. Supports Fusion between Workfront and Service Now for users of both systems. - Collaborated with business partners and leaders to forecast marketing needs. - Lead and embraced continuous improvement methodologies and drive detailed solutions to completion with minimal oversight.- Health writing included writing, editing and quality assurance on health care regulatory materials and communications for Medicare, Individual and Family, and MN state Public program products.

- Developed and executed required member and prospect communications that meet business and organizational goals across health insurance products. Also responsible for technical writing, editing and quality assurance on regulatory agency model materials and other important member and prospect resources enhancing understanding of health care benefits. - Wrote technical content, and coordinated the editing, development, quality assurance and production of member/potential member models and required materials including:- formularies (drug lists) and other pharmacy change notices- prior authorization information- enrollment and consent forms- required notifications, scripts, automated calls and digital notices- privacy notices and other legal communications - Serve as an editorial resource to other departments on model and required forms, books, scripts and other communication touchpoints.- •Ensure all required Medicare, Medicaid and individual and family commercial plan communications are developed and delivered in accordance with regulatory and monthly deadlines.

Tutored at-risk middle-schoolers in core subjects. Mentored, encouraged and role-modeled for all students to encourage continued academic success.

Built and maintained client relationships while utilizing technical communication skills to write, edit and disseminate documents for the U.S. Department of Labor (DOL) Job Corps Health Support contract. Designed and delivered projects, managing project scope and timeline. Accomplishments included:Job Corps Health Policy and Requirements Handbook (PRH) Revision:• Revised the PRH to update and simplify national policies and requirements.• Directed group comments, coordinated revisions and developed a comprehensive document for use by all center staff.

Assisted with new compliance requirements for Federally Qualified Health Centers. Assisted in developing state and local Medicaid managed care model efforts. Contributed to the design, writing and management of large, multi-component proposals.

Program Manager January 1994 – July 1995 Provided strategic direction and program oversight for U.S DOL Job Corps Health Support contract. Accomplishments include:• Assisted the project director in managing annual budget of $2+ million.• Coordinated efforts of 50+ staff and consultants, managed project information dissemination.• Managed regional consultant teams conducting onsite evaluations at Job Corps centers.• Designed health materials; ensured all communications were clear and concise.Technical Writer September 1991 – January 1994 Technical writer assigned to U.S. DOL Job Corps Health Support contract; tasks include:• Assisted in writing and managing large federal RFP’s.• Wrote technical assistance guides for center staff on communicating with adolescents in key health areas.• Ensured complex materials were conveyed accurately and concisely to health care professionals.

Senior Program Assistant • Acted as a liaison between association members, the Public Health Service, Capitol Hill policy-makers, and State-level health organizations.• Assisted the Director of Policy with tracking and disseminating information concerning Federal changes and updates to all state and regional primary care associations.

Assisted Senator Durenberger’s legislative health staff with constituent correspondence and other duties as assigned.