Rita Arafa Email & Phone Number

Manchester, United Kingdom

This company has experienced very rapid growth in the last couple of years which has meant that their original model of having a small commercial team with a couple of developers was no longer sufficient or sustainable. The senior management realised that they needed to establish a Business Analysis (BA) function in the company to sit between the End User.

Leeds, United Kingdom

The HSCIC was an executive non-departmental public body, sponsored by the Department of Health. It was the national provider of information, data and IT systems for commissioners, analysts and clinicians in health and social care.I managed the BA Team in the ISD division of the HSCIC. My responsibilities included line-management of a team of Tech Business.

During this time, I worked as a Senior Business Analyst on two programmes consecutively. On the Dental IT programme I was the sole business analyst, building up strong working relationships with the Steering Group and end-users, identifying and documenting the requirements for the national electronic Dental IT System. On the Choose and Book programme my.

Initially a systems analyst working in the Development Division, covering the whole of the analysis and design lifecycle including requirements gathering through to the production of both functional and systems specifications, using OO and UML design methods and techniques. Promoted to manage a team of six analysts. I worked primarily in a client facing.

During my time at Sovereign I supported the Tranzline Sales and Marketing relational database used by the internal telemarketing department and the external sales departments. I helped maintain and develop the database using SQL and Oracle+ as well as liasing between the users and the suppliers to resolve business problems and supporting the users. I.

Macclesfield

Work involved requirements analysis and development of office applications and user support in MS Office Systems (including Word, Excel and Access), Procurement support and Help Desk operations.I was also involved in several major procurements for new computer systems around the hospital that involved talking to the users to establish their requirements.

Bsc, Information Systems

Education record