Rita A. Email & Phone Number

Lisbon, Pt

Porto Salvo, Lisboa, Portugal

Responsible for supporting and consulting dealer network on sales target achievement and business development, updating them on existing tools to maximize performance, profitability and customer satisfactionDefinition and preparation, in collaboration with dealer network, of an annual plan for parts, accessories & lifestyle sales (margins, stocks, supply levels, others), for workshop capacity, digital tools and aftersales marketing plan.Supervision of the implementation of different tools or programs to ensure dealer and NSC objectives are met.Meet, advise and solve requests from Dealers. Address topics with the different teams within the NSC.Identifies dealer needs for business development: training for dealer staff in aftersales, workshop capacity, IT/digital tools, structural costs.

Oeiras, Lisboa, Portugal

Definition of project scope and objectives, involving all relevant stakeholders. Track effective project performance, delivered on-time, within scope&budget. Detailed and executive reporting. End-to-end accountability for the successful projects management.- Coordination of the resources and third parties for the execution of the projects. Strategic expertise leading cross-functional teams through the roll-out of the projects and when needed during its lifecycle.- Head of the B2B Parts team.- Implementation of tools (online and offline) to better steer the business and other to the business development o Managing CRM activities in Aftersales. Managing all Aftersales Leads.- Communication strategy. Communication campaigns and events, coordination with agencies.- Projects / Programs implemented: Service Contracts (BSI), Value Service, Tickets Teleservices, Parts BusinessWith Independent Repairers, Roadside Assistance, Mystery Shopping, etc.

Promoted to Head of Quality Management Team at the Castelimo Group after 6 monthsMaintenance of the Quality Management System (analysis of the group's metrics, introduction of new metrics, suggestion of improvement plans for the different business areas, participation in meetings of the different business areas to expose metrics to employees and suggestion of action plans with a view to improving the quality of services and the financial results of the company). Preparation and monitoring of Annual Audits of the three Business Units. Control the KPI that constituted the Quality Bonus of the importer; Environmental Officer; Responsible for Health and Safety at Work; Responsible for Training; Customer Provider

Laboratório de Metrologia QuímicaNo laboratório de quantidade de matéria, calibração (analisadores de gases ambientais e poluentes, alcoolímetros), ensaios de Controlo Metrológico de analisadores de gases de escape e alcoolímetros.No laboratório de propriedade dos líquidos Densidade de líquidos (método de Cuckow, hidrómetros e densímetros digitais; certificação da massa volúmica de líquidos), viscosidade (viscosímetros capilares e certificação da viscosidade de líquidos), refractometria (calibraçao de refractometros e ensaios de controlo metrológico).

Field Force Certification

Education record

Education record

Master'S Degree