Account Director
- Started as Senior Project Manager and promoted to Account Director. I started to manage 4 people and in one year the company grew to 12 people;- Reporting directly to CEO about staff performance, workflow improvements and clients feedback;- Implementing new working methods according to team and company needs;- Managing different teams (12 people) and projects/accounts, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing… Show more - Started as Senior Project Manager and promoted to Account Director. I started to manage 4 people and in one year the company grew to 12 people;- Reporting directly to CEO about staff performance, workflow improvements and clients feedback;- Implementing new working methods according to team and company needs;- Managing different teams (12 people) and projects/accounts, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback;- Creating business plans for new and existing client businesses;- Liaising and acting as a link between clients requests and internal teams;- Construction of KPI’s and performance analysis of digital campaigns and impact of acquisition strategies, suggesting improvements for the business;- Identifying requirements, defining and hitting deadlines considering budgets and KPIs;- Performing conversion audits in order to improve website efficiency and increase the ROI of the digital channel;- Ensuring a continuous testing process, in order to define, measure and identify actions / campaigns with the greatest impact on visits and sales. Show less