Delivered dedicated, first-class administrative support to an elementary school principal, teachers, full-time office professional, and parents.Enrolled new students, update students’ cumulative files, and prepare timely, accurate letters and reports for parents and teachers. Provided updates in attendance and enrollment matters, administer student medication, and respond to health or injury emergencies. Provided administrative support for teacher projects and weekly student assignments. Answered, screened and directed calls and provided superior customer service. Key Contributions:• Streamlined and created Excel spreadsheet alternatives to hand-written documents and accounting processes.• Researched and provided updates to existing PowerSchool form letters, envelopes, and labels for correspondence with parents and guardians. Created new documents in PowerSchool for situations that had not been previously addressed using this medium. • Coordinated and gathered enrollment and other required documents into a filing system for easy access.• Created and generated annually a quick reference spreadsheet from PowerSchool for the teachers and school nurse listing students and their health issues and medications.

Delivered timely and organized executive support for the Human Resources Director and HR Payroll Manager. Key Contributions:• Hired substitute teachers and para-educators, ordered background checks, and initiated input into Aesop online substitute placement system for them.• Managed the bi-weekly payroll for contracted employees.• Posted job openings on the school system’s website, contacted interview candidates, generated website emails, prepared hire letters, and processed new employee paperwork.• Researched and edited Michigan Department of Education Registry of Educational Personnel report.

Provided administrative support to the Mortgage Sales and Investment Executives.Scheduled appointments and client meetings, coordinated seminar arrangements, and prepared reports and databases using Excel, PowerPoint, Access and Act 6.0.Key Contributions:• Created advertising, seminar flyers, and brochures; organized client appreciation events and investment seminars, as well as employee volunteer participation activities for the Dexter-Ann Arbor Run, the Ann Arbor Summer Festival, and Gimme Shelter.• Assembled mortgage closing packages, ordered appraisals, and completed investment documents for new and existing clients.• Prepared for and achieved top-rated brokerage firm audits for the investment department.

Provided accounting and administrative support to the Accounts Payable Supervisor and the Accounting Department.Responsible for accounts payable functions: posting entries, generating checks, vendor card updating, and balancing operations.Key Contributions:• Updated portions of Accounts Payable manual and assisted in workflow reorganization due to new legislation requirements for corporations.• Reviewed and approved purchase orders requested by departments; and reviewed, authorized, and processed payments for reimbursable employee expenses.

Provided administrative support in various positions at the branch level and then into the Branch Operations Department during an 18 year career.Coordinated checking account program by working effectively with branch offices, various departments, and the check supplier.Key Contributions:• Created and taught in-house training seminars for branch personnel regarding checking account procedures and retrieval of all customer information.• Updated and revised procedure manuals and communicated procedural changes to branches through memorandums. Completely revamped the Central Information System manual.• Researched and assisted the Legal department in considerably reducing non-compliance of taxpayer identification numbers and 1099 issues.• Resolved problems and/or questions by branch personnel and customers related to policies and procedures.• In prior years, delivered dedicated, first-class service as a teller (customer service representative), back-up supervisor, savings counselor, and mortgage counselor.