Rita Burnett Email & Phone Number

Provided support for various clinics (break/fix) utilizing Epic.Obtained Epic Ambulatory Certificate.

• Lead implementation and optimization projects.• Provide daily support to 13 ambulatory clinics with 7 different specialties.• Build and maintain provider schedules, appointment types, registration questionnaires, and all else related to administrative tasks of all ambulatory clinics (including billing).• Research, evaluate and analyze information to develop multiple approaches/solutions to issues. • Train Clinical Informatics team members on build, support, and best practice workflows of ambulatory setting(front and back office).• Build and optimize EHR content for administrative, billing, and clinical areas of ambulatory clinics.• Collaborate with programmers in creation, validation and deployment of reports (i.e. productivity, clinicaldata, and charge capture). • Prepare and deliver report outs to senior leadership of current achievements, obstacles, risks, and mitigation plans.• Escalate issues through appropriate channels.• Facilitate and coordinate the development and analysis of complex test plans.• Implement and optimize outside vendor solutions interfaced with EHR. • Create end-user training content and competencies based on EHR functionality, CMS requirements, and best practice workflows. • Develop and implement plan to receive feedback, empowering the voice of the customer.• Design and implement project plans for newly acquired clinics.• Provide system insight during Provider and Administrative Councils. • Interview candidates for senior ambulatory position, and consultant openings.• Review performance of implementation specialists and senior consultants. • Review effectiveness of deployed solutions, and implementation strategies.• Implement and troubleshoot/maintain tracking tool for quality measures as defined by CMS and Payors.• Understand and integrate policies, procedures, and constrains of clinical and business operations into development and optimization of the Ambulatory Application

Covina, California

• Build and maintain provider schedules, appointment types, registration questionnaires, and all else related to administrative tasks of all ambulatory clinics.• Research, evaluate and analyze information to develop multiple approaches/solutions to issues. • Train Implementation Specialist on build, support, and best practice workflows of ambulatory setting.• Optimize EHR content for clinical, administrative, and billing departments. • Collaborate with programmers to create reports (i.e. productivity, clinical data, and charge capture). • Validate data collection tools and deploy them.• Identify and communicate achievements, obstacles, risks, and mitigation plans.• Escalate issues through appropriate channels.• Collaborate with vendors to implement and optimize solutions interfaced with EHR. • Create end-user training content and competencies based on EHR functionality, CMS requirements, and best practice workflows. • Train ambulatory end users • Participate in Provider and Administrative Councils. • Review effectiveness of deployed solutions, and implementation strategies.• Track quality measures as defined by CMS and Payors.• Lead command center support for new implementations/go-lives.

Covina

• Lead core-team meetings.• Assist in training core team members on how to build – based on their specific needs – front office and back office routines.• Build structure of ambulatory enterprise, front office routines, administrative routines, clinical routines, and billing routines. • Create implementation training content and training plan. • Trained end users on front office, back office and billing routines. • Lead command center support for new implementations/go-lives. • Prepare and deliver report outs to leadership of current achievements, obstacles, risks, and mitigation plans.• Develop and implement plan to receive feedback, empowering the voice of the customer.• Participate in Provider and Administrative Councils. • Participate in complex testing in ambulatory setting, and across EHR applications.

Covina, California

• Develop the social services department within Population Health by establishing policies and procedures. • Implement, track and analyze the usage of standardized measures to better address patient’s mental and physical health concerns. • Develop procedures to meet requirements set by various regulatory associations, payers, and boards. • Contribute to various grant-writing processes. • Participate in community coalitions and workgroups with the goal of creating healthier neighborhoods.• Develop and foster relations with community organizations for referral purposes.• Lecturer and trainer at Santa Ana College, KGI School of Pharmacy and Family Medicine Residents.• Improve documentation and data collecting systems within CVHP’s electronic health record.• Educate multidisciplinary teams about the intersection between mental and physical health.

West Covina

Provided individual and family therapy to children seven years old to 18 years old in the foster care system or receiving parole services by utilizing Trauma-Focused Cognitive Behavioral Therapy, Motivational Interviewing, Problem Solving Therapy, and Behavioral Therapy at Foothill Family Service. A non-profit organization providing mental health services to residents of the San Gabriel Valley.· Complete assessment, documentation and administer measuring tools as directed by the Department of Mental Health, which screened for appropriate milestone development and improvement of behavior.· Collaborate with school staff in IPEs, CSWs, attorneys, and Wraparound teams to provide holistic services. · Provide crisis management for clients on a 24/7 availability.

Arcadia, Ca

Facilitated a six-week long support group for cancer survivors by creating a safe space in which participants processed their shared experiences. Also attended guest lectures with participants, which further reviewed various topics of holistic health at Methodist Hospital of Southern California.

Masters Of Social Work, Mental Health Counseling/Counselor

Bachelor'S Degree, Psychology

Activities and Societies: Minor in Leadership