Rita Esparza - Lagahit Email & Phone Number

Chicago, Il

Knowledge on dealer agreements and products Review issues/errors should be identified and resolved in order to finalize contract processing in SFDC for FE and Portfolio.Configure client product and form set up utilizing internal systems.Fulfill requests from marketing staff & selling clients involving marketing materials, supplies and forms Provide support to our Sales staff, clients and marketing staff on all TWG Software/web interfaces, such as GLOW/TWG Connect Set Ups, password resets and functionality. Process cancellations requests, transfers, and/or any type of updates that are needed on service agreements.Process rush key entries of service agreements Assisted with reconcilements of accountsAssisted with pulling/sending report requests Leverage interdepartmental relationships to resolve client issues.

Chicago, Il

Efficiently processed high volume of contractsWorked closely with sales and finance teams to support, review, and process all sale agreements in Desk.com a SFDC product and Enterprise (CoStar CRM Tool) within 24-48 hrs..Scanned and uploaded agreements to Enterprise/Desk.com for processingEntered approved contract information onto monthly sales log which is an excel spreadsheet that is shared among a team of twelvePulled report on a daily basis from Enterprise of automatically approved agreements to log onto sales logCommunication with Executive staff regarding discounted rates for approval as well as any special language added to agreements. I would communicate findings with sales executivesConsistently kept a high level of accuracy while logging all sales for commissions purposesTook steps on a daily basis to reduce the number of errors within sales contracts and logs. Analyzed the content, and communicated effectively with sales representative to correct any errors or missing information.Responsible for countersigning all manual agreements submitted by team (12) with Executive Vice Presidents signature used via Adobe Esignature/Docusign. Would ensure agreements were accurate prior to signature Monitored the sales log content regularly to identify and rectify any errors immediately by using Excel functions such as conditional formatting, v lookups and pivot tables.On a monthly basis; reviewed , communicated and corrected sales log with my assigned regional sales team with any changes for commission reporting. Request would come from the sales representatives and/or regional directors. I had a time line of 3 days to complete requests for commission purposes.Created and maintained all documentation of processes for training purposes and trained all new employees Traveled to headquarters in Washington, DC., at month end to close month when requested

Chicago

Served as a SFDC Jr Admin role I was a back up to the primary SFDC Admin for over 2 yearsReview opportunities/cases/agreements for their accuracy and ensured had updated/current National Agreements for entire sales unit. Training of new sales staff on how to enter an opportunity/case to send an agreement via SFDC/Echo SignMain point of contact for contract procedures and questionsAssisted with loading main agreement into Echo Sign via SFDC used by sales staff to send to customersCommunicated effectively with internal departments, executives and sales via phone, email and Chat Scanned and uploaded agreements to SalesForce for processingAssisted with setting up dashboardsAssisted with developing reports, dashboardsAssisted with maintaining the account records Converting leads into account recordsMerging account records when neededAssisted with commissions reportingAssisted with territory maintenanceSet-up user records in SFDC for new hires and disable the record on termination of employment Prepared and submitted final expense requests via Concur for sales representatives that had left the company.Monitor license usage of SFDC would request more licenses with Director if neededUAT Testing of new contract/order process in Sandbox environment Mass delete of casesMass transfer of accounts Assisted with adding fields to either the opportunity/case pages, added more options on pick list/categories when neededLead a project of a team of 5 to convert agreements prior to 2012 to PDF and attached to our management records in SFDC when switched to SalesCloud/Enterprise

Chicago, Il

Experience managing 300+ accounts a plusExecuted rate increases with the Contract AuthoritiesTrained customers on how to use Apartments.com updater tool to update their on advertisement online or update advertisement while on phone/email.Produce and export reports using SFDC (CRM software)Processed and attempted to Save cancellations, pursues change of managements agreements to continue services. I also escalated any cancellations that cannot be saved to our regional manager for assistance. Inside Sales - Sold ancillary items as well as initial orders to the property/management level when the need or opportunity arises for housed accountsTracked updates weekly for rate increase and cancellations from our account executives in the fieldReviewed the orders in Production in my territory. Worked with the production coordinator to resolve issues preventing the ad from going live, i.e. collecting property information forms to build ad. I would escalate any issues I could not resolve to territory Regional Manager. Acted as an initial liaison for internal departments: Customer Service, Production, and Finance. I would try to resolve internal issues on the account executives behalf. I would perform and assign Secret Shopping to team for designated accounts which included National clients. I would report the findings to the requester. I would pitch in on ad-hoc projects that effect the business, such as following up on failed leads & activity reports Traveled within the territory when needed for trade shows and for meetings/annual review of products with clients.Awards: President Club for being top producer for AM team for 3 years in a row (2009, 2010 and 2011).

Chicago, Il

Review work order for consistency to established QA standardsHeavy phone and email interaction with customers, vendors, internal account executives, and affiliate newspapersProcess administration duties such as folder creation and logging events and statuses of orders Order entry and understanding of billing and accounting standardsContent collection for the advertisement, which includes data and imagesScheduling of on-site digital photography; arrange their travel arrangements, and customer liaisonAccuracy and completeness of ad prior to build process and final site-live eventEfficient turnaround of Internet advertisementsOrder Status reporting to direct sales representative as well as our affiliate sales representativesUnderstanding and application of production and office automation systemsTroubleshooting production-related issuesPreparation of the weekly reports of production sent to our direct sales and affiliate sales which we go over via a conference callAwards: Operations Person of the Year 2005

Assisted our customers, direct sales representatives and our affiliate sales representatives with the basic function of our products and procedures of our online advertisement services.Troubleshoot and resolve issues for affiliates, customers, consumers and internal customers.Renewed ad listings on a monthly basis for our For Rent By Owner customers that required monthly renewal.

Chicago, Il.

Handling calls and emails for a new product called FSBO (For Sale By Owner)

General

General Studies