Rita Garcia Email & Phone Number

I've been able to work at a strategic level, develop innovative approaches to solve business problems and promote a learning culture at Fujitsu. All of this as we entered into a new world of fully remote work and learning, due the Covid-19 pandemic. My key responsibilities include:Promote a learning culture by creating an opportunity for everyone to learn. This means over 18k employees across 15 countries, in Europe. Our level of learner engagement has been exemplary when compared to our key partner's benchmark. My work includes: ~ Understanding business requirements and developing business cases to ensure our digital learning content offering and learning tech landscape stays relevant and up-to-date.~ Managing our partnerships with external learning content providers.~ Creating partnerships and synergies across the business and HR in order to realize the maximum potential of the content and learning technologies available.~ Define and implement learning engagement strategies to create the habit of learning across the organization~ Define KPIs, analyze data and report on usage, engagement and skills development~ Define and implementing the right processes for keeping our internally developed content relevant and up-to-dateLeading our Employee-Generated Learning (EGL) vision, which is allowing us to put content creation in the hands of the business and achieve significant time and cost savings while maintaining standard quality levels for learning. This includes:~ Defining the vision and strategy~ Implementing the right learning tech~ Promoting and educating different stakeholders and users~ Creating engagement campaigns to promote our EGL initiative and continuously provide resources to support our users~ Define KPIs, analyze data and report on usage and engagementI also provide advisory and consult on learning initiatives. A few examples include curating content for upskilling of HR teams and enablement of sales teams.

After two years at Fujitsu, I was invited to take on the leadership of the Learning Experience team. This team is responsible for the business and the HR function in general with the design and development of learning initiatives, especially online learning, and providing advisory on the learning tech landscape for Fujitsu. My main responsibilities included:~Leading a team of 5 learning designers~Defining the team's strategy and priorities in collaboration with the team members~Transforming the team to adopt an agile way of working, with focus on a kanban methodology~Leading the development of research on our internal learning technology landscape, providing advisory on future landscape and insights on our user personas~Engaging with HR Leads across the region to understand business requirements and define priorities~Create partnerships across the business and local HR team to support with business requirements and learning & development needs~Define learning design standards, including online learning accessibility~Lead different projects to reshape the learning experience at Fujitsu, including user experience reviews, learner engagement strategies, content governance and NPS scoring

As a Learning & Development Consultant at Fujitsu, I was responsible for consulting with the business and designing and implementing learning solutions to support their needs. I also contributed to the development and provided advice regarding our learning tech landscape. In more detail, my contribution focused on:~Consulting with the business to identify their learning needs and business requirements~Work with Subject Matter Experts and business stakeholders to clearly define program goals and KPIs, learning objectives, content and learning approach~Design and develop eLearning and face-to-face training initiatives, including delivering Train-The-Trainer workshops~Lead project teams in the design and development of learning solutions~Manage and report on project status and KPIs and engage with key stakeholders~Continuous research on learning experience and learning tech to support our internal landscape

Paris, Île-De-France, Fr

Working at Teleperformance allowed me to experience first hand their innovative thinking when it comes to attracting talent and employee branding. Some of the work I developed included:~ Full spectrum of training management, being responsible for building and managing the training plan for over 900 employees in corporate functions.~ Redefining training processes and governance to increase the team's efficiency.

Ie

Instructional design and development of eLearning, mobile learning and performance support solutions as well as web-based knowledge centers to develop several areas of capability at the point of need.Managing training initiatives for national and international clients, covering the full spectrum of training management from training needs analysis to follow-up and reporting, in different delivery formats (ILT, eLearning, performance support, mobile learning).Consulting for several Organizational Development and Change Management projects, including change impact analysis, process implementation, training, communication, business and people readiness assessment, support of Team Leads in implementing HR and business related activities, reporting to senior management.

Planet People had a great impact in my career. It provided me with the opportunity to work with multinational organizations across Europe and North Africa, to discover what it means working with different cultures and in highly complex projects and organizational environments. It was also at Planet People that I started to develop my experience with all things remote, learning tech solutions and online learning. My main focus areas were:~ Recruiting, onboarding and training of new team members.~ Developing processes and tools for the launch of the eLearning development capability at Planet People and lead several eLearning projects for management skills development.~ Leading several Training projects for national and international clients, covering the full spectrum of training management from training needs analysis to follow-up and reporting, in different delivery formats (ILT, eLearning, performance support).~ Collaboration in Organizational Development and Change Management projects, including change impact analysis, process implementation, training, communication, business and people readiness assessment, support of Team Leads in implementing HR and business related activities, reporting to senior management.~ Designing and developing of Performance Support tools and resources and web-based knowledge centers to develop several areas of capability at the point of need~ Training management and reporting of over 80 training sessions and 650 participants per year for a multinational company with teams globally distributedSectors: Banking, Energy, RetailMarkets: Portugal, Mozambique, Switzerland, Austria, Algeria

Lisboa, Lisboa, Pt

- Responsible for the business development of off-the-shelf training programmes, delivering 50+ programmes annually and representing over 60% of the business unit's revenue.- Responsible for bespoke solutions, including customer requirements, skills gap, solution design and customer feedback.- Coordination of external and internal vendors and partners.- Operating model design, team recruitment and onboarding.Markets: Portugal, Angola

Lisboa, Lisboa, Pt

Organisation of the company’s application to DGERT’s Certification System, including redesign of the company's internal processes and governance, implementation of communication processes, design and implementation of the performance evaluation system and the department's auditing system.

Job analysis, preparation of job ads, selection of recruitment channels, CV screening, implementation of tests, job simulations and interviews.

Development of diagnostic and evaluation tools, organisation of training documentation and resources, design and implementation of new processes.