Rita M. Gaumer Email & Phone Number

Tampa And Orlando, Florida Area

Administered contracts in accordance with company/customer policies, provided interpretation and analysis; reviewed customer's requests for changes in or revisions of contracts. Continuous coaching, evaluation of differing viewpoints; reconciled conflicting interests between Sales and Contract Specialists. (CS) Leveraged my expertise to add value to the CS's capabilities.Led reviews of new/amended contract templates to marry each to a supported/published handling procedure; recommended format, content, headers, titles and footers. Daily escalation management with speed & thoughtful responses; maintain a professional manner, never leaving a stone unturned to find fully acceptable solutions.Represent the Contract Assurance organization on Term Review Council in collaboration with Corporate stakeholders to review/approve/reject all new standard retail contract templates, revisions to existing templates and/or language envelopes in connection with the negotiation of customized retail agreements; ensure no operational issues exist or are resolved prior to presenting to clients.Weekly, compose/deliver an org-wide communique to highlight time-sensitive contractual updates serving all legacies. (wireline, wireless, retail, wholesale) e.g. downstream implementation changes, sales hold/grandfathered effective dates, grace periods for acceptance of expired/obsolete contracts, critical updates that allow Contract Specialists to know more and guess less!Accomplishments in this role:* Every day, 10-12 hour availability, in a Contract Specialist Chat Room to supply contractual problem determination, 2nd level coaching, offer solutions, answer questions...all in keeping with established corporate protocol. * Revamped the Contract Specialist website (SharePoint).* Developed new team project log in SharePoint.* Tracked monthly contractor's invoices to meet reporting deadlines.

Designated signatory on behalf of AT&T Corp.. Meet assigned cycle time, accuracy metrics, Sarbanes-Oxley objectives of quality; ensure active/approved credit evaluation is on file for each contract. Support Sales in driving early revenue recognition by reducing cycle-time and educating sellers on AT&T's contracting protocols. Perform contract validation and quality reviews; ensure all client-signed contracts are intact, accurate, and operationally supportable prior to execution & countersignature.Maintain sole ownership (administration and maintenance) of post-sales Contract Management methods and procedures; ensure contract handling steps are current and comprehensive; as needed, swiftly adjusted handling protocols according to revisions from the owning Product house.Provide interpretation and analysis of contracts; socialize new products, document end-to-end handling including when to reject contract(s) back to Sales, how to warmly transfer and redirect the seller to appropriate next steps.Daily commitment to pre-or-countersignature duty; careful, gentle coaching supplied to the assigned Contract Specialist when appropriate. Maintain formal Schedule of Authorization / Delegation of Authority letters for each designated AT&T signatory; stored in an easily accessible shared drive for anytime availability.

Boca Raton, Fl, Ft. Lauderdale, Fl, Orlando, Fl, Tampa, Fl, Canoga Park, Ca