Rita H. Email & Phone Number

As a Director of Service Operations for our professional services automation tool, I am responsible for developing and executing the strategic vision for service delivery and operations. This includes setting clear goals, defining KPIs, and aligning service strategies with the overall business objectives.- Effective coaching and mentoring - Revenue Management- Continuous Improvements

In this role, I was responsible for the end to end service delivery. I led personnel management, including staff recruitment, performance assessment, training, and mentoring of the services team members (consulting and PMO). This included being the escalation point for our customers, working closely with the Sales team and Customer success team to ensure smooth implementations.The values driven in this role include the following:- Effective revenue management.- Improvements of the delivery process

Casablanca, Casablanca-Settat, Maroc

I resourcefully oversaw hiring, mentorship, and onboarding of project leaders across the globe to improve skills. In addition to this, I streamlined project delivery process by providing leadership to develop and centralize PMO vision. I was in charge of administering all aspects of professional services revenue for all teams. I established and analyseed KPIs to ensure maximum compliance.The values driven in this role included the following:- Recognised for optimising project delivery by applying CARDI log.- Developed and implemented effective best practices in the project delivery.

Royaume-Uni

On this job role, I efficiently monitored all facets of EMEA accounts with keen focus on customer satisfaction and revenue growth. I was able to implement and present digital change management process as well as deliver effective guidance throughout delivery process by collaborating with customers. Additionally, I enabled availability of appropriate management information to executive / board members by creating accurate reports on internal and external bases. At last, I strategically produced and maintained financial information and project schedule as per SOW guidelines.In this role, my accomplishments have been the following:Oversaw and supervised revenue streams of $1M.- Major Airline Program - Knowledge base delivered ahead of time launched in waves in the international business centers.- Major Water M&A: Merger program with - Metric and performance indicators accused visibility across projects.

Région De Montréal, Canada

In my former role, I actively spearheaded and delivered several implementation projects for portfolio of medium accounts. I expertly partnered with senior management and customers to negotiate critical, strategic decisions. I was responsible for drafting and presenting project status reports related to current implementation, future opportunities, and client issues. I oversaw and maintained project revenue and revised forecasts on regular basis for successful delivery. Lastly, I minimized risk log issues by developing robust project status reports.My achievements for this role have included the following:- Succeeded in driving 150+ implementations across three product lines.- Attained 100% customer satisfaction rates by meeting and exceeding client expectations.- Administered various remote teams across the globe to ensure complex, cross-product deliveries.

Région De Montréal, Canada

As an Implementation Consultant, I utilized upland solution to mentor and coach 80+ clients on best practices and methodologies for project management tools. I also achieved completion on project implementations based on clients' needs and requirements. Executed onsite and remote sessions to clients in attaining goals within set timeframes.This role allowed me to attain the below accomplishments:- Secured 80+ customers on rollout of project management software.- Accomplished 100% client satisfaction rate by fulfilling all customer expectations.

Montréal, Quebec

Manage high-level client deliveries of the Fund of hedge fund software considering the client's budget and deadlines.Successfully coordinate different teams and maintain a high level of client satisfaction.Provide Software trainings onsite to Hedge funds companies.

Woman In Leadership

Master'S Degree

Exchange Program

Bachelor Of Business Administration (B.B.A.)