Rita James Email & Phone Number

Sulphur, Louisiana, United States

Manage quality control of all finished products delivered to customers, ensuring alignment with purchase order, scope of work, and special instructions. Execute wide range of administrative functions supporting seamless operations and personnel safety. Perform in-depth data entry for service work and engineer products with focus on timely completion. Confirm field service technicians have all required credentials to enter sites. Liaise between clients, sales, and production in the processing of sales orders, estimating, purchasing, and quality control. Organize production scheduling for projects to maximize efficiency and meet client expectations.

Spearheaded ownership and accountability for entire order management lifecycle. Interacted productively with intercompany teams and customers, acting as a primary contact and liaison. Entered sales orders and production jobs into record systems, and customer specifications for job hand-off to production. Optimized accurate execution of sales orders and jobs when preparing and distributing shipment and production paperwork. Built reputation for being responsive with customers, resulting in excellent satisfaction levels.

Sulphur, Louisiana, United States

Administered high-level customer service and support on a daily basis through phone and email communication. Addressed project inquiries, quotations, and orders. Investigated and eliminated unique problems in a timely manner. Supported Accounting Department with problem invoices, returns, and general customer account information. Worked inter-departmentally with other teams to increase sales opportunities and revenue. Performed order entry, data synchronization, and organization of work flow. Collaborated internally and externally to foster relationships and drive sales. Maintained detailed spreadsheets for intercompany and customer use.

Lake Charles, Louisiana, United States

Lake Charles, Louisiana, United States