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Experienced Customer Success Leader with a demonstrated history of working in the internet industry. Strong business development professional skilled in SaaS and PaaS technologies with a focus on creating an amazing Customer Experience by partnering with cross-organizational teams.Rita is a highly motivated and experienced global business leader. She has over 25 years of record-setting performance in the SaaS industry. She is one of the first Named Account Executives and first Customer Success Managers at Salesforce and spent her career working with Enterprise Customers, and Commerical and SMB customers. She leads teams with a growth mindset through a culture of trust, and transparency which are values she has been passionate about since her time at Salesforce. Rita is well respected within the industry for her client focus and ability to execute. Major strengths include building diverse organizations, performance-driven change in customer success and renewals, strategy and operational leadership, and customer-obsessed programs.
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FounderWonexperienceAustin, Tx, Us
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Chief Executive OfficerCx Growth AdvisorsAustin, Tx, Us -
Gtmfund MemberGtmfund Oct 2024 - PresentScottsdale, Az, UsThe GTMfund is an early-stage fund focused on B2B SaaS startups with the product-market fit, some traction, and is ready for hyper-growth. Our 100+ investors are GTM Leaders that have been there, done that at companies like Salesforce, Okta, Tableau, Mulesoft, Zoom, Snowflake, Segment, ServiceNow, DocuSign, and many more. -
Chief Executive OfficerCx Growth Advisors Dec 2023 - PresentAustin, Tx, Us
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Pavilion Executive Member & Austin SteercoPavilion Dec 2023 - PresentNew York, Ny, UsPavilion is a global community for high-growth leaders to achieve their professional potential in Sales, Marketing, Customer Success, Revenue Operations, General Operations, and Finance. -
Vice President Of Customer SuccessCollibra Aug 2021 - Dec 2023New York, New York, UsH2 2023 - Led simplification of the Salesforce program aka "Project Simplify" to reduce operational inefficiencies and create a simple experience for GTM teams specifically laser-focused on Sellers. Developed a strategy to tackle tech debt by aligning with Cross-functional stakeholders across Sales, Finance, Operations, Legal, and Compliance. The core team included GTM, IT, and SOPs focused on streamlining processes to increase sales productivity and drive accountability with Sales and CS teams to use Salesforce for new business and renewals, respectively. Results improved Salesforce performance by 30% and reduced tech debt and duplicative data entry by 40%. 2022 Led Product Communications in partnership with PMM, PM, and Engineering to inform customers of critical product updates. 2022 - Selected to develop a program to help customers achieve faster "time to value" with Collibra. Due to the complexity of Collibra's product and connectors, the challenges to develop a paid offering were complex within the product, and due to duplicate efforts across multiple teams, the challenge was organizationally complex. We created Collibra's Rapid Start service offering from conception to execution in less than 4 months. The concept was presented to C-Level down to the Senior Leadership team. I collaborated across Product, Engineering, and all GTM functions from Sales, Marketing, and Enablement by shepherding all stakeholders on the importance of reimagining the Collibra onboarding experience by dismantling the free onboarding program and offering a paid-for onboarding service. The pivot led to over 100 bookings of Rapid Start in less than one year.2021 - Led Collibra's SaaS transformation program enabling customers to migrate from Collibra's On-Premise to Cloud Data Intelligence Solution and converting revenue to a SaaS revenue model. Worked closely with CSM, PRODENG, and Security teams to identify critical feature gaps preventing customers from moving to the Cloud. -
FellowOn Deck Mar 2021 - Jan 2023San Francisco, California, UsFounding Fellow in Inaugural On Deck Customer Success Fellowship (ODCS; ODCS1 Cohort) -
Senior Director, Customer Success And RenewalsElastic May 2018 - Aug 2021San Francisco, California, UsJoined Elastic in 2018 to lead the Global Commercial CSM team focused on scale engagement. Manage $100M+ book of business and increased the renewal rate 5% with a 102% expansion rate y/o/y. Planning, hiring, and enablement of global CSMs to manage respective territory and drive scalable engagement programs. Established CSM and global regional sales alignment. Created and ramped the Elastic Customer Programs team and Renewals team. Partnered with product management to determine key features that impact usage and adoption of Elastic solutions. Collaborated with marketing to develop best practices content and create the customer success framework and website. These assets are foundational for driving scale engagement and direct customers to solution-focused adoption journeys. Selected to attend President's Club aka Elasticclub 2019Selected in November 2020 to lead Elastic's Customer Success growth and transformation initiative to scale Elastic to $1B. As part of the initiative instituted a customer-centric journey focused on driving outcomes with a new set of offerings in professional services, scaled velocity adoption programs, and enterprise customer success playbooks. Entire field organization enabled and certified on Elastic Journey. -
Senior Manager, Customer Success Marketing, SmbSalesforce Jun 2017 - May 2018San Francisco, California, UsPlan, build and deliver an integrated campaign strategy focused on driving awareness for Customer Success and Adoption programs and services targeted at Small and Medium Business -
Senior Manager, Customer Success ProgramsSalesforce Apr 2015 - Jun 2017San Francisco, California, UsCreated go-to-market strategy for Circles of Success Adoption program by partnering with field-based success resources and partners to deliver a scalable and results-driven program and content that matter to customers. Circles of Success were designed to connect customers with each other to share and learn best practices. My team was responsible for building content, infrastructure, data analysis and customer feedback. Strategic projects included:- go-to-market strategy- adoption content lifecycle - field enablement for circles of success- led requirements for infrastructure, data, and reporting - coordinate with new market launches (EMEA, Australia, LACA, Verticals) (2016)- needs requirement for Success Events calendar to promote Circles of Success and Webinar events (initiated 2015, and delivered April 2017)- pilot Executive Circles of Success (January 2017)- pilot Welcome to the Salesforce Ohana onboarding program (April 2017)
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Enterprise Customer Success ManagerSalesforce Aug 2003 - Apr 2015San Francisco, California, UsFounding member of the Customer Success team! Enabled hundreds of Enterprise customers to adopt Salesforce multi-solution platform and drive value-based outcomes to monitor key business metrics. Developed Success Plans focused on business drivers and creating a positive end-user experience through engaging leaders, stakeholders, and end users as part of the overall strategy for technology governance, change management, and long-term vision (roadmap). Experience with large enterprise customers as well as small to medium-sized businesses. I worked with 1000s of customers, some include:-Shell-Affiliated Computer Services-Nokia-Homeaway-Bazaarvoice
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Account Manager, AustinSalesforce.Com Feb 2002 - Feb 2003San Francisco, California, UsManaged renewals and new business for all Texas area customers. Salesforce Club attendee.
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Account Executive, Enterprise Accounts, San Francisco, CaSalesforce.Com Aug 2000 - Feb 2002San Francisco, California, UsEmployee 127 at Salesforce. Started as one of the first five Enterprise Account Executives in the basement of Rincon Center. Grew territory 130% by closing the first largest transactions in late December 2000 with Autodesk and Adobe. Other major customers included Amdahl, USA Today, Alamo-Rent-A-Car, Jones Lang LaSalle, and more. Took prospects and turned them into Salesforce customers! Conducted demos, QBRs, forecasted business, and engaged professional services and training to ensure successful implementation. Led discussions between Autodesk's Richard Dobbert and Salesforce Product Management leaders Tien Tzuo and Clarence So on features Autodesk needed in the Professional Edition product to be able to extend and expand across the Enterprise. The enhancements would be a game-changer and Salesforce-created a new product called Enterprise Edition. Exceeded quota every year and attended 2001 Club and 2002 President’s Club
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Account Executive Oil And Gas DivisionHoneywell Process Solutions Apr 1996 - May 2000Charlotte, North Carolina, UsAccount Executive in the Oil and Gas Industry specializing in Proces Control Solutions and SCADA systems for upstream applications including Gas Plants, Gas Pipelines, and FIPSOs. Main customers included ABB and Chevron. -
Account ExecutiveMemorex Telex May 1995 - Apr 1996UsSales of hardware for telecommunication industry.
Rita Jhaveri Skills
Rita Jhaveri Education Details
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The University Of TulsaChemistry
Frequently Asked Questions about Rita Jhaveri
What company does Rita Jhaveri work for?
Rita Jhaveri works for Wonexperience
What is Rita Jhaveri's role at the current company?
Rita Jhaveri's current role is Founder.
What is Rita Jhaveri's email address?
Rita Jhaveri's email address is rj****@****rce.com
What is Rita Jhaveri's direct phone number?
Rita Jhaveri's direct phone number is (415)-901*****
What schools did Rita Jhaveri attend?
Rita Jhaveri attended The University Of Tulsa.
What are some of Rita Jhaveri's interests?
Rita Jhaveri has interest in Dreamforce, Customer Relationship Management (Crm), Hautelook, Manymoon, Anthony Robbins, Social Tv, Com, Shopbop, Wolfgang Amadeus Mozart (Composer), Domus Academy.
What skills is Rita Jhaveri known for?
Rita Jhaveri has skills like Salesforce.com, Professional Services, Sales Operations, Sales, Saas, Telecommunications, Crm, Enterprise Software, Paas, Management, Cloud Computing, Lead Generation.
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