Rita Johnston Email & Phone Number

I am an experienced operations manager who utilizes technical expertise and soft skills to motivate, mentor, and boost productivity from an administrative team. I have created SOPs to ensure service levels and compliance, and trained teams to serve clients under strict protocols and confidentiality.In several roles I have been responsible for hiring, training, managing, and evaluating employees. I have a record of achievement building process improvements and technology capabilities, and understanding how people, facilities, and technology converge to support an effective organization.Throughout my career I have been focused on creating a great corporate culture utilizing a win-win attitude and collegial leadership style.TECHNOLOGYMicrosoft Office Suite (Outlook, Word, Excel, PowerPoint) ● Video Conferencing (Microsoft Teams, WebEx, Zoom) ● HRIS (Workday) ● Applicant Tracking System (ATS) (ApplicantPro) ● Quality Assurance (QA) (NICE Engage) ● Graphic Design (Canva) ● Customer Service (Zendesk) ● Collaboration & Work Management (Adobe Acrobat, Smartsheet)COMPETENCIESStaff Management ● Teambuilding ● Training & Coaching ● Facilities Management ● Operations Scheduling ● Budget Management ● Written and Verbal Communication ● Exam Administration ● Quality Assurance ● Timing & Logistics ● Data Management & Reporting ● Conflict Resolution