• Defined and developed user system requirements, reviewed the customer request and, if needed, refined or clarified user requirements.• Comprehended business requirements to develop automated applications which met business priorities.• Defined business rules and created detailed program design specifications and functional documentation.• Identified issues for which a technical solution was required and assisted in continued improvement.• Communicated technical issues and information effectively, both verbally and in writing, with functional and technical staff to gather technical requirements.• Collaborated effectively within a team environment, as well as with members of other teams as necessary. • Developed test plans and testing requirements for applications.• Collaborated with users to implement tests and review results.• Documented project progress with project notes, spreadsheets, and flowcharts.• Coordinated/migrated reference table data from development to user and production environments.• Implemented applications and provided user support.• Developed or participated in the development of customer training programs for new or enhanced systems implementation.• Analyzed requested enhancements and coordinated, defined, resolved or facilitated the resolution of user problems with production systems.• Collaborated in projects with the Design and Support and Taxpayer Information Teams

• Implemented applications and provided user support.• Processed finance transactions for accounts payable Contracts unit, assisted Receiving unit with indexing of invoices, assisted Special Operations unit with projects, assisted Purchasing unit with purchase orders.

• Assisted clients with the daily support of technology needs.• Provided internal Help Desk support.• Configured laptops, desktops, and various end user devices and peripherals for standard applications.• Supported troubleshooting of video conferencing equipment.• Assisted in maintaining user accounts using Microsoft Active Directory (network administration/security).

• Maintained information for college website.• Performed minor administrative duties.

• Assisted consumers with banking, insurance, and licensing needs.• Educated and protected users of financial products and services and ensured that users were provided with timely and understandable information to make responsible decisions about financial products and services.

• Logically simplified and explained to taxpayers and tax preparers the provisions and requirements of the tax law administered by the department in a manner that fostered voluntary compliance.• Assisted business owners with sales tax returns, applications, various forms, and Online Tax Center help desk.• Researched tax laws and regulations utilizing reference materials such as tax law publications and various department databases.• Manually processed telephone calls utilizing a digital telephone console to receive incoming calls and executed intra system transfers (VOIP).• Utilized personal computers (with dual monitors) to produce documents including letters, forms, email, etc., to process requests for forms, and publications and to access taxpayer data related to account information, registrations, permits, and return processing errors.• Served as a peer mentor providing classroom training to coworkers for updates about Sales Tax policies, procedures, and tax laws.

Empire State Association of Disability Examiners (ESADE), Albany, NYConference Planning Assistant/Marketing Assistant, 01/97 – 06/10• Assisted Chapter President with marketing, logistics, and vendor coordination for local conferences.• Coordinated meeting schedules.• Arranged hospitality suites, welcome packages/gifts, activities/events, and tours/trips for conference attendees.

Cast as an extra for the motion picture, “Salt” (released July 2010).

• Developed and implemented curriculum for 2 courses for 7 students.• Evaluated student performance; lectured to groups; advised individuals; fostered a stimulating learning environment; developed rapport and trust with students.• Developed lesson plans that were adaptable to a diverse audience using various forms of communications to illustrate principles.

• Performed routine measurements of several analytes in newborn dried blood spots to detect various genetic conditions.• Prepared mailers with supplies (blood collection forms, posters, and informational pamphlets) for hospitals, physicians’ offices, etc.• Assisted in special research projects, administrative duties, and maintained laboratory equipment inventory database.

• Identified laboratory business needs such as staffing needs, inventory and supply needs, training needs, etc. and determined solutions to laboratory business problems.• Participated in the implementation of laboratory information systems and analyzer interface system changes and enhancements.• Conducted information system tests utilizing crosschecks following system failures.• Researched and improved laboratory business processes whenever possible.• Served as a liaison with health care providers, vendors, and the community to maintain strong client relationships.• Assisted in administrative duties of daily laboratory operations.• Trained/instructed pathology residents, employees and students.• Supervised techs in the absence of supervisor or technical specialist.• Developed, revised, and implemented protocols, procedures, and reports.• Documented department’s needs and communicated requirements in meetings for changes to laboratory business processes, policies, and information systems in addition to vendor recommendations.• Analyzed chemical constituents of body fluids in health and disease using various methodologies in high-volume stat and special chemistry laboratories.• Developed test data and documented test results.• Collaborated in preparation for federal, state, and local inspections.• Maintained laboratory safety, fire safety, chemical safety, radiation safety, hazardous waste, biohazardous waste, OSHA compliance, and patient confidentiality. • Maintained laboratory quality control and quality assurance records.• Shipped specimens to reference laboratories and provided customer support to couriers, reference laboratories, physicians, and staff via communications by phone, fax, interface systems, and mail.• Performed daily, weekly, and monthly maintenance and troubleshooting on various chemistry analyzers.• Maintained diverse experience in testing methodologies of multiple laboratory specialties.