Rita Santos Jorge is a VP, Service Experience Global Transformation and EMEA Operations at Xerox. She possess expertise in it service management, service delivery, itil, team leadership, team management and 45 more skills. Colleagues describe her as "Rita was very conscientious in ensuring that whatever Service the Global Service Desk was asked to provide it would be a good user experience. She was aware of the SLAs that needed to be met and would not encourage any change, addition or deletion that might result in the objectives not being met in full. Rita has been asked to review a number of Support Models and Service Specifications in the past year. She as always very diligent with these and completed them within the required timeframe. This is not something that can be said about most of the other reviewers who either didn’t respond or responded late. Rita provided very good feedback. This often highlighted areas that had been overlooked or were not well defined. Her comments enabled production of better quality documents that have contributed a better Service understanding and delivery. I believe Rita is an effective Team Leader and Manager who inspires those who work for her and with her. I enjoyed working with Rita. She demonstrated a professional attitude and to Service Desk Operations Management and was, I believe, well respected and liked by those who worked for her in the Global Service Desk as well as those who relied on her for her insight and knowledge.", "Rita is an absolute pleasure to work with. She is 100% committed to our customers and never looses site of what is best for both them, and us as a company. She maintains the strategic view whilst being comfortable in the detail where it's necessary. I would thoroughly recommend Rita.", and "In a fast-paced, ever-changing and highly demanding work environment like the one she guides at Fujitsu Services day by day: Rita turned out to be the fresh breeze, with a cool head for difficult business decisions - and a person of warmth, with attention and empathy towards her team. I am happy to recommend her as an outstanding professional!"