Rita Rodriguez Email and Phone Number

- Led the full-cycle recruitment process, including posting job listings, screening candidates, and selecting top talent across multiple industries.- Streamlined candidate selection procedures, reducing time-to-hire by 20% through optimized job posting strategies on platforms like Indeed and ZipRecruiter.- Conducted reference checks and background screenings to ensure quality hires, contributing to a 15% improvement in employee retention.- Collaborated with department heads to align recruitment strategies with company goals and foster a positive candidate experience.

- Provided seamless booking services for international passengers, handling complex flight reservations, fare calculations, and electronic ticketing.- Delivered exceptional customer support to travel agencies, resolving ticketing issues swiftly and ensuring compliance with airline policies.- Consistently recognized for excellent customer service, contributing to a 95% satisfaction rate in customer interactions.

- Managed inbound customer inquiries, resolving claims and addressing service issues with efficiency and professionalism.- Increased customer satisfaction by streamlining communication channels and implementing a more responsive claim resolution process.

- Provided bilingual support to travel agencies, processing ticket refunds, and assisting with complex fare regulation queries.- Coordinated hotel and car reservations for Iberia employees, ensuring smooth travel arrangements during corporate trips.- Played a key role in improving service quality by reducing average resolution times for agency inquiries by 30%.

- Administered benefits and medical insurance for retired employees, ensuring timely processing of claims and adherence to policy requirements.- Managed onboarding and termination processes, overseeing employee medical insurance enrollment and documentation.- Enhanced HR processes, reducing benefit processing times by 15%.

- Expertly handled flight reservations, fare calculations, and electronic ticketing for a global clientele.- Led frequent flyer program services, assisting Iberia PLUS members with points usage, exchanges, and account inquiries.- Investigated and resolved chargeback claims, ensuring compliance with payment authorization procedures, reducing fraudulent activity by 10%.