• Recruitment - Developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates• Statutory Compliances - Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management• HR Operations - Administers performance review program to ensure effectiveness, compliance, and equity within organization• People Management - Dealing with grievances and implementing disciplinary procedures• Developing with line managers HR planning strategies which consider immediate and long-term staff requirements• Analyzing training needs in conjunction with departmental managers• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems• Exit Process - Conduct exit interviews to identify reasons for employee termination• Team management - Motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence• Advise managers on organizational policy matters and recommend needed changes• Client management, building, sustaining and scaling up engagements with multiple clients

• Project transition - Due diligence, feasibility study, new process training manuals and setting KPI’s for process• Proficient in team management - Motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence• Managing multiple teams across 3 different verticals• Client management, building, sustaining and scaling up engagements with multiple clients and stakeholders• Mentoring, nurturing and grooming people and guiding them towards growth• Achieving monthly billing targets for multiple processes, and generating accurate monthly billing based on different pricing models like; FTE based, Volume based, Fixed bid, hourly• Improve resource utilization by aggressively cross skilling resources across various teams• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients• Manages the sub ordinates and is responsible for overall direction, Co-ordination Planning, assigning and directing• Direct Client interaction, correspondences with client and its customers• Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same• Member of ISO audit team • Managing Team Leads to work towards Process Excellence• Review and ensure that all business process manuals are up to date and version control history is updated• Ensuring all client escalations are investigated (RCA) and CAPA plans are put in place to prevent recurrence• Teaming up with the business development department to help grow business in various verticals