Designed and framed the development of product requirements from inception through to launch using a range of innovative techniques and validated learning.Responsible for the product backlog by meticulously strategising and prioritising the product roadmap, obtaining validation from internal stakeholders based on the current strategic focus and business objectives.Facilitated successful design sprints with experts from internal teams to understand the problem domain, sketching ideas, prototyping a solution and validating with customers.Provided the engineering team with clear and concise framing requirements for innovative products.Collaborating seamlessly with top engineers, UX/UI designers and professional service experts across multiple locations.Conduct market research and developed personas to define the next product strategy and development.Participated in stakeholder meetings with cross-functional teams, and helped defined go-to-market strategies.

Managed the delivery of multiple key project features, resulting in on-time and on-budget project delivery and an increase of subscribers.Led a team of 20 developers and QA's ensuring high-quality delivery and effective communication.Define and implemented Agile methodologies, resulting in improved efficiency, quality, and team engagement.

Responsible for setting up and maintaining a support process and consequently reduced the bugs reported by 20%.Lead a team of 3 QAs to optimize the platform and identify defects and bugs.

Developed a new upsell program and assisted implementation of new strategies, as a result upsell revenue increased by 30%.

Lead the front of the house operations and supervise 15 associates and supervisors on a daily basis.