Rita Martinkus Email & Phone Number

Chicago, Illinois, United States

Bensenville, Illinois, United States

Lisle, Il

• Prioritized and partnered with customer to address problems in a timely manner while working cross functionally with other departments, including sales, throughout research and resolution process. • Managed and maintained quality phone and written communications.• Collaborated with account executives to ensure customers’ accounts are handled appropriately per contract specifications, rates, and routes.• Point person for managing VIP customer accounts. Created extensive weekly excel reports to track customers’ cargo progress.• Key role in assisting customer with the tracing and analyzing of shipments from origin to port of load to port of destination.

• Placed new bookings and/or updated existing bookings per customers request.• Confirmed and followed up on equipment availability, vessel space, and allocations.• Verified commodity and destination requirements and/or restrictions.• Provided all details when new business or volume rate request were obtained and advised sales.• Traced cargo per customers request from origin to port of load to port of destination.• Followed up on door dispatches and investigated when door bookings do not load as scheduled.

• Ensured highest level of data quality by processing the shipments pricing accurately.• Handled all export bookings rate checking functions, data entry, corrections, retrieval on computerized systems, customer service, and management reports.• Helped train new employees.