• HR Single Point of Contact (SPOC) for 700+ resources deployed in various accounts of WIPRO, TCS, DXC Technology, Hewlett Packard Enterprise (HPE).• Manage end-to-end employee life cycle.• Responded to employee queries and grievances within a TAT of 4 working hours & resolved the same within 8 working hours with proper closure.• Improved response on employee grievance by 95% and resolution by 75%. • Improved the FTR of employee data base creation to 90%.• Implemented an… Show more • HR Single Point of Contact (SPOC) for 700+ resources deployed in various accounts of WIPRO, TCS, DXC Technology, Hewlett Packard Enterprise (HPE).• Manage end-to-end employee life cycle.• Responded to employee queries and grievances within a TAT of 4 working hours & resolved the same within 8 working hours with proper closure.• Improved response on employee grievance by 95% and resolution by 75%. • Improved the FTR of employee data base creation to 90%.• Implemented an onboarding process covering the onboarding of 80% candidates.• As part of customer satisfaction process, organized Quaterly Management Review (QMR) meetings at customer sites to understand and resolve concerns raised by client managers with regard to deployed resources.• Developed the ways of working to collate necessary data from all stakeholders.• Designed an employee performance evaluation programme for non-billable employees. Project under implementation.• Working on developing a career development programme involving employee development & training to reduce attrition/retain desired talent.• Initiated, designed the specifications & implemented attendance tracking application “Zarvis” for billable & non-billable resources.• Improved the process of claim settlement and am the process owner of the approval part of the claim settlement process. The cycle time for claim processing reduced from 45 days to 10 days.• Developed a MIS of employee tracking vis-à-vis, active, exit, compliance head counts, etc.• Contributed towards implementation of payroll software.• Handled onboarding of interns and fresher’s for a marque project with current head-count of 40 resources and expected to grow to 100+ resources over the next twelve months• Initiated the process of Background verification and finalization of vendor. Streamlining the process and closure of the process within a TAT of 10 days. Show less

- Managed billing and allocation of tier 1 resources to IBM India for their marquee client Bharti Airtel. - HR Single Point of Contact (SPOC) for tier 1 resources to IBM India.- Managed a team of 4 HR executives responsible for managing 400+ tier 1 resources.- Increased footprint in the account from 275 to 400+ resources over a period of 9 months by improved turn-around time for resolution of employee concerns, reimbursement of claims etc., thereby, improving employee… Show more - Managed billing and allocation of tier 1 resources to IBM India for their marquee client Bharti Airtel. - HR Single Point of Contact (SPOC) for tier 1 resources to IBM India.- Managed a team of 4 HR executives responsible for managing 400+ tier 1 resources.- Increased footprint in the account from 275 to 400+ resources over a period of 9 months by improved turn-around time for resolution of employee concerns, reimbursement of claims etc., thereby, improving employee satisfaction and reducing attrition.- Transitioned more than 250 employees from different vendors to NetConnect payroll in a timeframe of 45 days.- Decreased employee attrition from 32 % to 16 % by improving HR accessibility, increasing F2F interactions, etc. - Streamlined the salary processing by cutting down the cycle time by 5 working days.- Executed end-to-end recruitment and on-boarding for approximately 10-15 new recruits every week.- Reduced Background Verification (BGV) process from 21 days to 14 days thereby reducing employee idle time.- Initiated the Rewards & Recognition program for the project.- Managed a stringent timeline for reconciliation of timesheets with client.- Created a MIS system which provided information to all stakeholders regarding resource deployment in the project. Show less

- Worked with the HR transition team of the Strategic Sourcing Group - Evaluated fitment of in-scope transition employees of a Europe based manufacturing organization in HCL’s HR system- Worked with the proposal team to create the HR Transition Plan for the engagement

- Worked on assimilating HR systems for NABH & NABL accreditations.- Initiated & Completed Credentialing process for 700 nurses which is mandatory for the accreditations.