• Plan, direct, and maintain the operational health of business units and products as well as leading a team of 10 direct reports, ranging in roles from Communication Delivery Coordinator to Sr Program Manager. • Drive strategic initiatives within the team's portfolio, ensuring optimal client support, execution, and value.• Manage costs, overhead, and all factors affecting the efficient performance of the products and people under my supervision.• Provided strategic oversight for Vendor Simplification implementation, resulting in a cost savings of $375K (80% savings YoY).

• Planned, directed, and maintained the operational health of business units and products as well as leading a team of 12 direct reports. • Provided operational oversight of assigned products, escalation support, issue resolution, performance reviews and work to drive quality and process improvements within the team.• Managed all direct reports so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.• Created clearly defined goals for team members and drive strategic initiatives within the team as defined by leadership.• Facilitated forecasting and reporting on volume, costs and performance for members of the team and the products they support.• Provided oversight and support for complex implementation that resulted in an annualized savings of $570K (75% YoY).• Identified process improvements and created efficiencies that amounted to 60% reduction in overtime hours for the team (YoY).

• Managed day to day account activity for communication delivery as the primary account contact. • Reviewed and understood project details of print and fulfillment business requirements. Tracked project milestones and deliverables to ensure successful project execution.• Completed daily monitoring of various production fulfillment systems, testing activities, as well as ad hoc projects.• Assisted with materials planning, capacity planning, monthly metrics, and overall business forecasting.• Maintained and fostered collaborative working relationships with team members, internal clients and external print vendors.• Identified efficiencies and created procedure documentation.• Participated as a member of internal NPS committee, implemented new processes for survey deployment to capture a more accurate NPS score.

• Worked closely with sales staff to plan, prioritize, coordinate, and manage print projects in a fast-paced environment.• Managed monthly retail print production for multimillion dollar client.• Made high level decisions independently, and solve problems effectively and creatively.• Created and built relationships with internal partners to improve efficiency and accuracy.• Maintained communication with clients before, during, and after projects.• Sustained a high level of organization to manage all aspects of the project.• Provided consistent attention to detail, executing prints with unique die lines, substrates, and fabricated elements.

• Identified the appropriate item order quantities for replenishment of current fixtures; ensured on hand quantities and in bound timing is optimal for maintaining service levels.• Executes and proactively followed up on the accurate deployment of fixture programs, owning step by step follow ups from vendor to DC to store.• Created and provided fixture quantity forecasts to vendors and internal partners. • Set up new fixture SKUs in the fixture purchasing systems.• Performed fixture take-offs to determine fixture needs for new stores and existing store upgrades.• Responded to and supported store team requests for fixtures with timely allocation of replacement fixtures.

Contributed to overall execution of buyership. Partnered with manager on planning, sourcing and procurement, and vendor communication.• Partnered with Buying and Director Team on category assortment planning and development to drive sales across all media. Assisted buyer with product sourcing, development, and pricing strategy.• Conducted industry and category specific competitive and trend analysis. • Partnered with manager on concept development and management.• Maintained vendor relationships.

Responsible for the retail category administration and execution of product level initiatives.· Executed item set up data entry and management of product detail for organizational use.· Owned product sample process, orders, timely delivery and expertise of product attributes.· Served as resource for the coordination, execution and communication of overall product information and detail for: Customer service, Media Production and Programming, Marketing, and Legal.· Managed general administrative tasks for category and team.· Supported inventory purchase order process through data entry, maintenance and tracking.· Maintained positive communication and partnership with internal teams.