Rita Putane Email & Phone Number

Loughton, Gb

London, United Kingdom

London, United Kingdom

• Responsible for smooth operation of the floor assigned.• Supervise Room Attendants• Organise and facilitate the room making process.• Daily allocation of rooms and deep cleaning tasks to team members.• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor• Packing and unpacking guests’ luggage• Check the occupied and departure rooms, giving special attention to guest needs• Ensure that the entire operation is performed as per the laid down standards.• Manage guest requests, including VIP amenities and communicating them to the relevant team members• Routine inspection of guest bedrooms to ensure they meet standards• Aware of all room categories and amenities• Achieve positive outcomes from guest queries in a timely and efficient manner• Carry out lost and found procedures• Report maintenance issues to Maintenance/Engineering Department• Assist Housekeeping Manager with training requirements• Comply with hotel security, fire regulations and all health and safety legislation• Assist other departments wherever necessary and maintain good working relationships

London, United Kingdom

• changing bed linen and towels • making beds • vacuuming floors • dusting and polishing furniture • cleaning bathrooms • replacing stocks of guest supplies such as shampoo and soap • re-stocking drinks in the mini-bar