Rita-Rae' Estes work email
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Rita-Rae' Estes personal email
I am a natural leader and team player who thrives under pressure. With 10 years customer service and management experience, I have a comprehensive understanding of achieving goals, developing individuals and building lasting relationships.
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Activation SpecialistCircle KRaleigh, Nc, Us
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Client Success Concierge SupportRadian Jul 2022 - May 2023RemoteParticipated in process improvement projects and acted as a Subject Matter Expert (SME) in application administration guidelines and processes. While organizing documents and implementing processes as needed. Acted as a liaison between lenders, clients, and vendors for all inquiries. Coordinate with internal departments and clients to ensure escalated, or time-sensitive issues, requests, and closing deadlines are met. -
Assistant Escrow OfficerRadian Sep 2021 - Jul 2022RemotePrepared closing disclosure by verifying fees for accuracy. Exceed department SLA goals by processing 80+ files weekly. Acts as a liaison between internal departments, customers, lenders and vendors to ensure closing dates are met. Department point of contact for escalated or rush request.
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Cd AnalystGuaranteed Rate Jul 2020 - Sep 2021RemotePrioritized and monitored daily workflow to ensure all loans and requests were being processed on time and in accordance with the company's timeline and expectations. Verified loan fees for accuracy to ensure compliance with the TRID and RESPA. Monitored the department email for rush or escalated processing requests. -
Sr. Advocacy CoordinatorCapital One Jul 2019 - Jun 2020Chesapeake, Virginia, United StatesWork cross-departmentally to research and solve escalated account issues. Trained and mentored new hires and performed quality assurance. Partner with branch associates and other bank departments to fulfill client requests.Troubleshoot issues to implement a resolution and provide a great customer experience. -
Front End LeadKroger Feb 2018 - Sep 2019Chesapeake, Virginia, United StatesCreated and updated department schedules to ensure staffing met customer needs. Provided new hires walk-throughs and training while assisting with on-the-job training for current associates. Managed the store's customer service desk by answering telephone questions, accepting complaints, and resolving order issues. -
Customer Experience ManagerHall Automotive Group Jan 2019 - Jul 2019Chesapeake, Virginia, United StatesProvided a follow phone call to recent buyers to request satisfaction survey completion and schedule initial service on the vehicle. Monitored satisfaction surveys received from customers from recent purchases or services. Refreshed service consultants on first class customer service as needed. -
Internet Compliance CoordinatorMovement Mortgage Jun 2017 - May 2018Norfolk, Virginia AreaMonitored licensed individuals social media accounts for compliance violations. Updated social media accounts to remain compliant as needed. Maintained a detailed knowledge of RESPA and UDAAP guidelines for internet usage. -
Disclosures CoordinatorMovement Mortgage, Llc May 2016 - May 2017Norfolk, Virginia AreaMaintained a detailed knowledge of RESPA and TRID guidelines, while providing support to the sales team by completing the initial disclosures package within TRID Guidelines. Updated Loan Estimates and sent Change of Circumstances as need throughout the loan process. Pulled daily pipeline reports and disbursed to team and management as needed.
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Escalation Team LeadLoancare Sep 2013 - May 2016Virginia Beach, Virginia, United StatesAssisted Customer Service Representatives with questions about accounts and company policy while maintaining a general knowledge of all aspects of the mortgage servicing industry. Promptly researched and replied to the escalation request assigned to the Customer Service Department by other departments, clients or vendors. Monitored CSR’s phone calls and provided training and coaching when necessary. -
Customer Service RepresentativeLoancare Dec 2012 - Aug 2013Virginia Beach, Virginia, United StatesAccepted inbound inquiries via phone from homeowners regarding their mortgage account. Performed account search to answer homeowner questions or resolve issues. Maintained a general knowledge of RESPA and UDAP guidelines.
Rita-Rae' Estes Skills
Rita-Rae' Estes Education Details
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Multi/Interdisciplinary Studies
Frequently Asked Questions about Rita-Rae' Estes
What company does Rita-Rae' Estes work for?
Rita-Rae' Estes works for Circle K
What is Rita-Rae' Estes's role at the current company?
Rita-Rae' Estes's current role is Activation Specialist.
What is Rita-Rae' Estes's email address?
Rita-Rae' Estes's email address is ri****@****ius.com
What schools did Rita-Rae' Estes attend?
Rita-Rae' Estes attended Bennett College.
What skills is Rita-Rae' Estes known for?
Rita-Rae' Estes has skills like Customer Service, Management, Call Centers, Team Management, Process Improvement, Training, Outsourcing, Customer Satisfaction, Vendor Management, Team Leadership, Bpo, Technical Support.
Who are Rita-Rae' Estes's colleagues?
Rita-Rae' Estes's colleagues are Shawn Marhofer, Robbie Willey, Sina Sohrabi-Azad, Prabhjot Singh, Christian Gumm, Christine Vaeth, Deborah Toth.
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