Rita Reid Email & Phone Number

Albuquerque, New Mexico, United States

Serves as the Information Chief of Knowledge Management for an organization comprised of over 40,000 employees and led by a three-star general. Develops and manages Knowledge Management technical plans and strategies for the organization to include mission command information systems and the SharePoint portal environment across six enclaves. Develops collaborative tools and processes enhancing a shared understanding providing decision makers and staff employees a continued learning environment. Conducted multiple training exercises alongside multinational partners in a fast past moving environment. Accountable for six employees and maintained equipment valued at $50,000 dollars.

Served as a communications supervisor for an 88-bed field hospital and four direct reporting medical departments. Responsible for operations, planning, managing, maintenance, and providing technical assistance for all medical computer systems on the local area network. Supervised, installed, maintained and troubleshot signal support radio systems and terminal devices. Supervised four employees and maintained accountability of equipment valued at $2.5 million dollars.

Served as the operations supervisor for an 88-bed field hospital, six direct reporting medical departments, and one multinational medical team with an assigned strength of 280 employees. Responsible for medical evacuation processing and receiving across 10 hazardous duty locations. Managed daily tracking of hospital status and medical movement operations. Collaborated on medical objectives alongside co-workers from various countries and supervised eight employees.

Served as both the operations and communications supervisor for an 88-bed field hospital and four direct reporting medical departments. Assisted the organizations director and hospital staff in the operations, planning, training, and employee readiness. Responsible for operations, planning, managing, maintenance, and providing technical assistance for all medical computer systems on the local area network. Supervised, installed, maintained and troubleshot signal support radio systems and terminal devices. Supervised 24 employees across two primary departments and maintained accountability of equipment valued at $8 million.

Served as a Signal Supervisor responsible for managing the resources to lead a team of 18 employees establish a wide area network, local area network, and a line of site radio retransmission network. Resourced training, development of employee skill sets, and maintaining the sustainment of the equipment required to support an organization of 320 employees. Established the signal sections standard operating procedures and maintained accountability of equipment valued at $7.5 million dollars.

Managed sexual assault prevention, training, and victim advocacy program and ensured victims of either sexual assault or sexual harassment received guidance and emotional support during administrative, medical, investigative, all legal procedures and ensured victims understood the process. Counseled employees on program rights and responsibilities, monitored unit climate assessments and advised the organizations director on trends. Served an organization of over 4,000 employees.

Served as a Signal Supervisor responsible for managing the resources to lead a team of 13 employees establish a wide area network, local area network, and a line of site radio retransmission network. Resourced training, development of employee skill sets, and maintaining the sustainment of the equipment required to support an organization of over 4,000 employees. Maintained accountability of equipment valued at $5 million dollars.

Served as a communications supervisor an organization of over 400 employees and four direct reporting departments. Responsible for planning, supervising, and deploying a wide area network, local area network, satellite radio equipment, and vehicle mounted radio equipment. Resourced training to ensure communication employees attained CompTIA Information Technology certifications enhancing the organizations IT capabilities. Accountable for seven employees and maintained accountability of equipment valued at $1.4 million dollars.

Served as a communications manager for an organization of over 4,000 employees and six direct reporting communication departments. Provided technical assistance and department level training for automation, communication and user computer systems, to include local area networks and video teleconferencing systems. Resourced training to ensure communication employees attained CompTIA Information Technology certifications enhancing the organizations IT capabilities. Supervised, installed, maintained and troubleshot signal support systems and terminals, to include radio, wire and battlefield automated systems. Prepared maintenance and supply requests for department level communications support. Maintained accountability of equipment valued at $10 million dollars.

Served as an Information Technology Help Desk Supervisor for an organization of over 4,000 employees. Supervised timely assistance in creating user accounts, trouble tickets, active directory and video teleconferencing. Compiled daily reports summarizing trouble ticket status and trend analysis. Accountable for two employees and equipment valued at $1.4 million dollars.

Served as an Alternate COMSEC Custodian and Helpdesk Supervisor for an organization of over 4,000 employees. Coordinated with the Communication Systems Logistics Agency and the Network Enterprise Center COMSEC Managers. Advised six subordinate departments on COMSEC procedures and responsibilities. Supervised the helpdesk in timely assistance in creating user accounts, trouble tickets, active directory and video teleconferencing. Accountable for three employees and equipment valued at $2 million dollars.