Senior Client Success Manager
Current• Monitored the quality of customers' programs by assessing their goals and establishing the customers' expectations for program standards.• Provided a single point of contact for all client communications and stakeholder interactions.• Established and built strong client relationships by earning trust, demonstrating the ability to deliver results on time and within budget while providing concise and effective communication with the stakeholders• Assisted clients and EXL implement programs and services exceeding customer expectations.• Responsible for the design and delivery of comprehensive and effective QBRs and year-end reporting.• Responsible for building and maintaining all customer profiles, FAQs, training docs, etc.• Reviewed client contracts and ensured adherence to all contractual obligations.• Successfully managed new implementations delivering value to the clients• Led strategic account planning by researching and understanding vertical industry trends, and then customer's strategy alignment. • Contributed to new proposals which created new business opportunities for EXL.
