• Monitored the quality of customers' programs by assessing their goals and establishing the customers' expectations for program standards.• Provided a single point of contact for all client communications and stakeholder interactions.• Established and built strong client relationships by earning trust, demonstrating the ability to deliver results on time and within budget while providing concise and effective communication with the stakeholders• Assisted clients and EXL implement programs and services exceeding customer expectations.• Responsible for the design and delivery of comprehensive and effective QBRs and year-end reporting.• Responsible for building and maintaining all customer profiles, FAQs, training docs, etc.• Reviewed client contracts and ensured adherence to all contractual obligations.• Successfully managed new implementations delivering value to the clients• Led strategic account planning by researching and understanding vertical industry trends, and then customer's strategy alignment. • Contributed to new proposals which created new business opportunities for EXL.

Responsible for interfacing with the client to understand business needs and resolve any issues or requests. • Analyzed data, generated trends, and created ad hoc reports based on client requirements.• Participated in new initiatives and projects for pursuing growth.• Managed multiple projects, coordinated with cross-functional teams, and maintained project trackers.• Understood the business needs of the client and translated them into product requirements.

Responsible for Affordability & Solutions for the most complex, strategic, and profitable clients managing the ongoing clinical delivery of programs & services to assigned clients. • Contributed to the growth and profitability of the model by ensuring the program providers exceptional clinical value and medical cost management for each client through the identification and valuation of solutions.• Owned operational metrics, clinical outcomes, and financial commitments related to the model at the client level thru quarterly Medical Cost Action Plan (MCAP) reviews.

Responsible for recommending, generating, and delivering innovative approaches to manipulate large healthcare data sets in a way to provide analytical trending, analysis, and reporting• Acted as a customer advocate, rigorously understanding their unique incentive requirements, in the development and delivery of analytical reporting.• Identified and incorporated current industry-specific and book of business metrics into analytics to highlight relevant trends and support fact-based recommendations and decisions.

• Prepared analysis based on information from internal and external sources to evaluate and demonstrate program effectiveness and efficiency.• Developed scalable reporting processes and querying data sources to conduct ad hoc analysis. • Researched complex functional issues using a variety of resources.• Developed and prepared highly complex reporting and provided and/or interpret information and data across divisions and departments.• Assumed responsibility for data integrity among various internal groups and/or between internal and external sources.• Provided source system analysis and recommendations for data warehouse design.

• Managed the Business and Reporting Analytics team providing Business Application Functionality and Clinical Services Reporting Solutions.

• Developed and implemented strategic business solutions through research and analysis of data and business processes

• Managed the completion of complex and/or long-term projects within budgetary and scheduling guidelines

• Managed staffing, operational and financial reporting within the business unit